Malik Shorter
Brooklyn ,NY
Summary
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Skilled in problem-solving and attention to detail. I Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions, in a fast and efficient manner.
Overview
11
11
years of professional experience
Work History
Food Analyst
US FOOD AND DRUG ADMINISTRATION
01.2024 - 09.2025
- Conducted thorough inspections of food processing facilities to ensure compliance with safety regulations.
- Evaluated sanitation practices and identified areas for improvement in food handling procedures.
- Collaborated with management to develop training programs on food safety protocols for staff.
- Implemented corrective actions based on inspection findings to minimize risk of foodborne illnesses.
- Maintained precise records of inspections, violations, and compliance efforts for regulatory reporting.
- Led investigations into food safety incidents, identifying root causes and recommending preventive measures.
- Enhanced food safety by conducting thorough inspections of facilities and identifying potential hazards.
- Understood federal, state and local food safety regulations and monitored adherence during inspections.
- Verified compliance with food safety quality systems and regulatory guidelines.
Telecommunications Sales Representative
Teleperformance USA
01.2022 - 12.2023
- Developed comprehensive knowledge of telecommunications products and services to effectively address customer needs.
- Conducted thorough market research to identify emerging trends and inform sales strategies.
- Answering inbound and outbound calls, handel a high volume of calls from customers, ensuing prompt and professional responses.
- Offered exceptional customer service by actively listening to customers, understanding their needs, and addressing their inquires or concerns effectively.
- Accurately input customer information call details, and service request into the company's database ensuring that all record ar up to date ad accessible.
Shift Supervisor
McDonald's Restaurant
01.2018 - 12.2021
- Supervised daily operations, ensuring compliance with health and safety standards.
- Led team training initiatives, enhancing staff performance and service quality.
- Streamlined inventory management processes to reduce waste and improve cost control.
- Implemented customer service strategies that increased satisfaction ratings and repeat business.
- Monitored employee performance, providing constructive feedback to foster professional growth.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints effectively, maintaining a positive dining experience.
Manager
MOD Pizza
01.2015 - 12.2017
- Oversaw daily operations, ensuring timely service and customer satisfaction.
- Trained and mentored staff on operational efficiency and best practices.
- Implemented process improvements that enhanced team productivity and reduced waste.
Education
High School Diploma -
John Randolph Tucker High School
Richmond, VASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Active listening
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved many which led to great results.
- Collaborated with team members in the development projects over the years
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Timeline
Food Analyst
US FOOD AND DRUG ADMINISTRATION
01.2024 - 09.2025
Telecommunications Sales Representative
Teleperformance USA
01.2022 - 12.2023
Shift Supervisor
McDonald's Restaurant
01.2018 - 12.2021
Manager
MOD Pizza
01.2015 - 12.2017
High School Diploma -
John Randolph Tucker High School