Malik Sow
Dacula,GA
Summary
Proven Administrative Clerk with a track record of enhancing efficiency for the Army by streamlining administrative processes and reducing data entry errors. Skilled in database administration and fostering professional relationships, demonstrated by increased customer satisfaction. Excels in organization and time management, ensuring confidentiality and meticulous record-keeping.
Experienced with office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively. Strong understanding of administrative procedures and team support.
Diligent Administrative Clerk seeking new opportunities. Proficient in managing office tasks, coordinating schedules, and supporting team operations. Demonstrated ability to handle multiple responsibilities with efficiency and accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Administrative Clerk
US Army
11.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Collaborated with finance teams and leadership to resolve discrepancies in pay and benefits, providing timely solutions and customer service to service members.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Processed over 200 finance actions that directly impacted personnel pay and benefits.
- Managed multiple sections within the organization with minimum supervision.
- Contributed 50hrs improving and enhancing pay functions within the organization.
Postal and Awards Administrative Clerk
US Army
06.2022 - 11.2023
- Managed daily mail distribution for both internal employees and external customers or clients.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling mail.
- Collaborated with senior leadership and unit personnel to identify award eligibility, ensuring accuracy and consistency in award documentation which resulted in the correct personnel getting recognized for their great work.
- Coordinated and processed award nominations for over 350 military personnel, ensuring compliance with Army regulations and timely submission for recognition. Processed over 250 awards while assigned to position.
Promotions Administrative Clerk
US Army
06.2021 - 06.2022
- Managed the promotion process for over 350 personnel, ensuring compliance with military regulations and timely processing of promotion packets.
- Tracked and updated promotion records using military personnel management systems, maintaining accuracy and confidentiality in all documentation.
- Enhances morale and motivation by ensuring timely and accurate promotions, recognizing soldiers for their hard work and dedication, and fostering a culture of achievement and progression.
- Promoted over 100 people while assigned to position.
Education
High School Diploma - undefined
Bradwell Institute
Hinesville, GASkills
- Verbal and written communication
- Bookkeeping
- Scheduling and calendar management
- Planning and coordination
- Spreadsheet development
- Organization and time management
- Customer follow-up
- IPPSA (Integrated Personnel and Pay System) software proficiency
- Database administration
- Data entry
- Mail handling
Certification
- 42A Human Resource Specialist-US Army
- Human Resources Administration
- Human Resources Information Systems
- Office Administration
- Equal Opportunity
- SHARP
Timeline
Financial Administrative Clerk
US Army
11.2023 - Current
Postal and Awards Administrative Clerk
US Army
06.2022 - 11.2023
Promotions Administrative Clerk
US Army
06.2021 - 06.2022
High School Diploma - undefined
Bradwell Institute