Malik Spivey
Brooklyn,N.Y
Summary
Seeking out new opportunities where I can improve someones day while also striving to make myself a better person. I am a determined individual who loves talking to people and is always ready and willing to learn something new and be as helpful and efficient as possible. I am friendly and upbeat, offering a positive attitude and a pleasant experience in all work environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests.
Overview
10
10
years of professional experience
Work History
Guest Greeter
The Plaza Hotel-CPS5 Events
Brooklyn, NY
12.2019 - Current
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered customers' questions about hours, seating, current wait time and other information.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
GAME ADVISOR/ SALES ASSOCIATE
Brooklyn, NY
07.2018 - Current
- Provide exceptional and efficient customer services to patrons throughout the store
- As a GA, I use my passion for video games and the electronic gaming industry help provide information to my customers
- I also try to meet every sales criteria Gamestop requires of me while also leaving the customer with a lasting, positive experience
- As a GA, it is my duty to perform proper clean up procedures at the end of all of my shifts
- This includes cleaning the windows, taking out garbage and recycle, sweeping and moping the sales floor, alphabetizing the games in their respective section, and refilling product when it is running low to make sure that the store is in excellent shape for the following day
- On register, I make sure to uphold company policies and try to maximize sales while also prioritizing the customer
- I make sure the customer has coverage on any game and/ or console they purchase while also recommending the best accessories for it
- Most importantly for me, I make sure the customer feels at home and that I offer them a positive experience they can look back on
- A lot of my customers have become my friends and I will always have a smile ready to greet them.
CUSTOMER SERVICE ASSOCIATE
DUANE
READE BROOKLYN, NY
08.2017 - 12.2017
- Registered customer purchases on assigned cash register, collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed
- Kept counters and shelves clean and well merchandised, took inventory, and maintained records
- Assisted with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- For consumable items, assisted in stock rotation
- Assisted in Janitorial duties such as cleaning the bathroom, mopping and sweeping floors at closing, cleaning the parking lot, windows, making sure the entrance to the store was clean and presentable and also took out the garbage and recycle
- Provided customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assisted with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Opened and closed store.
FREELANCE INVENTORY SCANNING ASSOCIATE
LORD&TAYLOR
NEW YORK, NY
07.2017 - 08.2017
- Operated the Inventory Scanner to scan merchandise on selling floor
- Performed data entry as required to ensure all transactions are entered
- Presented information and responded to questions from managers.
Store Team Member
TOYS “R” US
NEW YORK, NY
06.2013 - 11.2016
- Occasionally worked in the Arcade Center
- Utilize company selling approaches to create an enriched guest experience
- Assist in maintaining a well-stocked and neat store appearance
- Act quickly to address guest concerns and provide resolutions
- May be assigned to work in multiple departments to help guests and the store team to achieve daily results.
Education
National Pharmacy Technician Certification Board program -
New York City Technical College – City University of New York
08.2016
Bishop Ford Catholic High School
06.2013
Skills
- Computer Skills
- PC, MAC, MS Word, Excel and Outlook
- Communication Skills
- Excellent verbal and written communication skills
- Dedicated and careful – high level of accuracy and strong attention to detail
- Problem-Solving
- Customer Needs Assessment
- Display Setup
- Teamwork and Collaboration
- Flexible Schedule
- Able to Stand for countless Hours
- Public Speaking
References
Yomie Fernandez: 1 (646) 599-3681
Event Services Manager, CPS Events at The Plaza
David Rodriguez: 1(347) 693 - 8334
Store Leader, Gamestop 368 Knickerbocker Ave
Leonardo Gomez: 1 (917) 651- 6104
Assistant Store Leader, Gamestop 368 Knickerbocker Ave
Timeline
Guest Greeter
The Plaza Hotel-CPS5 Events
12.2019 - Current
GAME ADVISOR/ SALES ASSOCIATE
07.2018 - Current
CUSTOMER SERVICE ASSOCIATE
DUANE
08.2017 - 12.2017
FREELANCE INVENTORY SCANNING ASSOCIATE
LORD&TAYLOR
07.2017 - 08.2017
Store Team Member
TOYS “R” US
06.2013 - 11.2016
National Pharmacy Technician Certification Board program -
New York City Technical College – City University of New York
Bishop Ford Catholic High School