MALIK THOMAS
Philadelphia,Pa
Summary
Interpersonal skilled specialist with over 5 years of retail experience, 3 years working with the elderly/children, over one year in banking compliance, one year in construction and currently working as a records specialist. Patient and empathetic with a background in conflict resolution and customer care.
Overview
10
10
years of professional experience
Work History
Records Management Specialist
Johnson & Johnson Consumer/Iron Mountain
Fort Washington, PA
02.2017 - Current
- Established, improved and reinforced document management systems to handle current and expected requirements
- Managed regulatory requirements and audit support
- Collaborated with different departments and levels of management to gain consensus on procedural documentation
- Compared incoming data against quality, integrity and accuracy expectations and identified faults
- Maintained document control system including work instructions, procedures and associated databases
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities
- Prepared digital files, physical documents and work requests in compliance with company guidelines
- Transmitted documents, organized revisions and tracked changes
- Managed file archival and information retrievals
- Reviewed document management protocols and user activities against internal records policies and document management standards
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels
Compliance Consultant/Administration Assistant
Wells Fargo Wholesale Bank/Areotek
Philadelphia, PA
07.2015 - 02.2017
- Confirmed/researched companies NAIC codes, related parties and parent companies
- Confirmed/researched other banks holding companies, number of employees, number of branches/locations
- Created business profiles using a software called CRMS
- Updating standard operating procedures Articulated audit findings, risks and detailed recommendations to management
- Performing statistical analysis Evaluating data Creating documents for appropriate persons such as Exit letters and Customer Identification Program (CIP) letters
- Researched and resolved issues regarding the integrity of data flow into databases
- Gathered evidence, which included recorded and written statements and financial documentation for examination
- Updated banks profiles with patriot Act documentation to honor AML guiedlines
Merchandise Sales Associate
Planet Hollywood
New York, NY
02.2013 - 07.2015
- Planet Hollywood - 1540 Broadway, New York, NY Described use and operation of merchandise to customers
- Received and processed cash and credit payments for in-store purchases
- Wrote sales slips and sales contracts
- Exceeded targeted sales goals
- Opened and closed the store, including counting cash, opening and closing cash registers
- Prioritized helping customers over completing other routine tasks in the store
- Built relationships with customers to increase likelihood of repeat business
Front Desk Receptionist
Blink Chelsea
New York, NY
09.2014 - 04.2015
- Sorted mail and other important data
- Collected deposits, fees and payments
- Carefully wrote down all phone messages and relayed them to the appropriate personnel
- Greeted each guest pleasantly and provided the desk sheet for sign-in
- Reviewed account information and charges with guests during check-out
- Verified that personal and payment information on guest accounts was accurate and complete
- Resolved service-related problems in a timely manner
- Answered the phone by the second ring and greeted callers enthusiastically
Education
Bachelor of Science - Current
Buffalo State College
BuffaloSkills
- Interpersonal
- Detailed/Accurate
- Conflict resolution
- Administrative support
- Data entry
- Research and data analysis
- Customer/Client relations
- Analytical
- Excel proficiency
- Sales expertise
Timeline
Records Management Specialist
Johnson & Johnson Consumer/Iron Mountain
02.2017 - Current
Compliance Consultant/Administration Assistant
Wells Fargo Wholesale Bank/Areotek
07.2015 - 02.2017
Front Desk Receptionist
Blink Chelsea
09.2014 - 04.2015
Merchandise Sales Associate
Planet Hollywood
02.2013 - 07.2015
Bachelor of Science - Current
Buffalo State College