MALIK WASHINGTON
AURORA
Summary
Detail-oriented administrative professional with experience in project coordination, customer relations, and business operations. Skilled in managing schedules, tracking financial accounts, and supporting departmental functions. Adept at problem-solving, critical thinking, and working in fast-paced environments. Proficient in Microsoft Office Suite, data analysis, and process improvement. Strong ability to work independently and collaboratively to enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Bulk Customer Representative
PepsiCo Beverages North America
07.2023 - 02.2025
- Processed and tracked bulk orders, maintaining detailed transaction records.
- Utilize point-of-sale systems for billing, order processing, and inventory tracking.
- Ensure compliance with company policies in documentation and reporting.
- Generate reports analyzing customer preferences and operational trends.
- Assist in managing customer accounts, addressing inquiries, and resolving issues efficiently.
- Identified root cause of inquiries by asking probing questions to determine best solution.
Account Sales Manager
Keurig Dr Pepper, Inc.
12.2022 - 07.2023
- Supported business operations through data analysis and account tracking.
- Assisted in managing financial accounts and ensuring compliance with corporate policies.
- Tracked sales performance and prepared reports for departmental review.
- Facilitated communication between departments to optimize operational efficiency.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Merchandising Supervisor
Keurig Dr Pepper
09.2021 - 11.2022
- Managed scheduling and payroll processing for a team of employees, ensuring accuracy and compliance with company policies.
- Coordinated logistics for product placement, store layouts, and inventory tracking to maximize sales and efficiency.
- Maintained and analyzed financial records, generating sales trend reports, and providing recommendations to improve revenue.
- Oversaw administrative operations, including compliance with safety regulations, budget tracking, and departmental documentation.
- Led process improvement initiatives to enhance efficiency in merchandising strategies and workflow optimization.
- Assisted in vendor negotiations and supply chain coordination to ensure timely product availability and competitive pricing.
- Supervised and mentored new employees, providing training on merchandising best practices, inventory management, and company procedures.
- Developed and maintained relationships with store managers and corporate teams to align merchandising strategies with business goals.
- Conducted audits on product displays, pricing, and promotional signage to ensure adherence to corporate standards.
- Resolved operational challenges by collaborating with cross-functional teams and implementing problem-solving strategies.
Account Sales Manager
Keurig Dr Pepper, Inc.
08.2020 - 09.2021
- Supported business operations through data analysis and account tracking.
- Assisted in managing financial accounts and ensuring compliance with corporate policies.
- Tracked sales performance and prepared reports for departmental review.
- Facilitated communication between departments to optimize operational efficiency.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Merchandiser/Account Sales Manager
Keurig Dr Pepper
12.2017 - 08.2020
- Developed sales team through motivation, counseling and product knowledge education
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits
- Monitored and reported on key performance indicators to ensure efficient operations
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue
- Updated client information, contract changes and product prices in company databases
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Reviewed account activity reports to identify opportunities to increase sales or retain existing customers
- Collaborated with sales and customer service teams to develop engaging products and meet financial quotas
- Generated and presented reports to senior management on account performance
- Addressed customer complaints and provided satisfactory solutions through procedure changes
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Trained new employees on company policies and strong sales techniques
- Used knowledge of company products and services to recommend solutions to customers
- Arranged in-person meetings and visited with clients to improve success of sales pitches
- Followed up with customers after sales to gain feedback
Reset Merchandiser
RMSI Inc
01.2017 - 12.2017
- Drove customer service through integrity of merchandising and accuracy of store pricing and signage
- Examined stock, verifying conformance to quality standards
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Disposed of damaged or defective items
- Obtained merchandise from bins and shelves
- Operated equipment such as forklifts
- Stocked shelves, racks, and cases with new or transferred merchandise
- Recommended disposal of excess, defective, and obsolete stock
- Provided assistance and direction to other stockroom, warehouse, and storage yard workers
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Cleaned display cases, shelves, and aisles
Fulfillment Associate
Amazon
09.2016 - 06.2017
- Obtained plans from display designers and display managers and discussed implementation with clients and supervisors
- Used computers to produce signage
- Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Enticed and appealed to customers
- Took photographs of displays and signage
- Used planograms to reset sections within stores
Education
Associate of Arts - Digital Photography
Southern New Hampshire University
Manchester, NH12-2024
Skills
- Administrative Support & Office Management
- Project Coordination & Scheduling
- Data Entry & Financial Tracking
- Microsoft Office Suite (Excel, Word, Outlook)
- Payroll Processing & HR Administration
- Policy Compliance & Documentation
- Process Improvement & Efficiency Management
- Customer Relations & Problem Resolution
- Reporting & Data Analysis
- Team Coordination & Training
Timeline
Bulk Customer Representative
PepsiCo Beverages North America
07.2023 - 02.2025
Account Sales Manager
Keurig Dr Pepper, Inc.
12.2022 - 07.2023
Merchandising Supervisor
Keurig Dr Pepper
09.2021 - 11.2022
Account Sales Manager
Keurig Dr Pepper, Inc.
08.2020 - 09.2021
Merchandiser/Account Sales Manager
Keurig Dr Pepper
12.2017 - 08.2020
Reset Merchandiser
RMSI Inc
01.2017 - 12.2017
Fulfillment Associate
Amazon
09.2016 - 06.2017
Associate of Arts - Digital Photography
Southern New Hampshire University
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