Malik Watkins
Aurora,CO
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Amazon
10.2022 - Current
- Followed corporate procedures to maintain company and customer data confidentiality.
- Fostered positive working relationships with regular customers.
- Protected people and equipment from hazardous materials by using correct procedures.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Representative
Wal-Mart Supercenter
01.2020 - 04.2022
- Updated account information to maintain customer records.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Cashier
Ross Stores
10.2019 - 12.2021
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Lifted up to 85 pounds at once and used forklift to move heavier loads.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Counted money in drawers at beginning and end of each shift.
Customer Service Associate
Amarr Entrematic
02.2016 - 09.2019
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Informed customers about special promotions and provided detailed information for various products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Veterinarian Assistant
Peachtree Corners Animal Clinic
01.2011 - 02.2013
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Answered owner animal health questions and advised on best care practices.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted veterinarians with restraining animals during examinations to assess injuries.
Pharmacy Technician
Rite-Aid Pharmacy
02.2008 - 11.2010
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Barber Licenses - Cutting Hair
Atlanta Beauty & Barber Academy
Atlanta, GABachelor Of Mathematics - Mathematics And Computer Science
Centennial High School
Roswell, GA09.2007
Skills
- Greet Guests
- Learning Strategies
- Xora Software Knowledge
- GPS and Route Planning
- Forklift Operation
- Customer Response
- Shipping and Packaging
- Verbal and Written Communication
Timeline
Delivery Driver
Amazon
10.2022 - Current
Customer Service Representative
Wal-Mart Supercenter
01.2020 - 04.2022
Customer Service Cashier
Ross Stores
10.2019 - 12.2021
Customer Service Associate
Amarr Entrematic
02.2016 - 09.2019
Veterinarian Assistant
Peachtree Corners Animal Clinic
01.2011 - 02.2013
Pharmacy Technician
Rite-Aid Pharmacy
02.2008 - 11.2010
Barber Licenses - Cutting Hair
Atlanta Beauty & Barber Academy
Bachelor Of Mathematics - Mathematics And Computer Science
Centennial High School