Malik Watson
Brooklyn
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Sodexo
08.2023 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Shift Supervisor
Starbucks
02.2021 - 08.2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Dispatcher
Global Contact Services
02.2019 - 02.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Shift Leader
Amazon
01.2018 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Sociology
Medgar Evers College of The City University of New York
Brooklyn, NYHigh School Diploma -
Boys And Girls High School
Brooklyn, NY06.2013
Skills
- Workplace Safety
- Staff Management
- Customer-Oriented
- Team Leadership
- Problem-Solving
- analytical skills
- Goal Setting and Tracking
- Customer Service Management
Timeline
Shift Supervisor
Sodexo
08.2023 - 06.2024
Shift Supervisor
Starbucks
02.2021 - 08.2022
Dispatcher
Global Contact Services
02.2019 - 02.2020
Shift Leader
Amazon
01.2018 - 10.2018
Sociology
Medgar Evers College of The City University of New York
High School Diploma -
Boys And Girls High School