Malik Williams
Middletown,DE
Summary
. I am dedicated and excel in customer service, always striving to exceed expectations and ensure satisfaction before a customer departs. My patience and composure complement my ability to collaborate effectively with colleagues. Proficient in financial management, customer service, and stocking, I am committed to maintaining a store atmosphere that is both inviting and pleasant for all.
Overview
2
2
years of professional experience
Work History
Sales Associate
Micheals
Middletown, DE
04.2023 - Current
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers to determine wants or needs.
Team Member
Chic-Fil-A
Middletown, DE
01.2023 - 04.2024
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Identified needs of customers promptly and efficiently.
Education
Art Education
Appoquinimink High School
Middletown, DESkills
- Customer Needs Assessment
- Promotional support
- Payment Processing
- Client Account Management
- Sales Development
- Business Development
- Client Service
- Teamwork and Collaboration
- Listening Skills
- Positive and professional
- Exceptional customer service
- Self-Checkout Assistance
- Cash Handling
Affiliations
- BSU ( black student union )
Accomplishments
- Had an art piece in art show
Languages
English
Professional
Timeline
Sales Associate
Micheals
04.2023 - Current
Team Member
Chic-Fil-A
01.2023 - 04.2024
Art Education
Appoquinimink High School