Malik Williams
Brooklyn,NY
Summary
Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance. Dedicated to producing products of consistent quality. Excellent time management, organizational and written and verbal communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Group Leader
Good Shepherd Services,
02.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Delegated tasks strategically and monitored progress for timely completion.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Established strong stakeholder relationships for smooth project delivery.
- Assisted with organizing religious activities and services.
Front Decks
Holiday Inn
02.2020 - 05.2021
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Collaborated with other departments to provide seamless coordination of services for events and conferences held at the hotel.
Prime Now Associtate
Prime Now
06.2020 - 02.2021
- Performed proper lifting and handling techniques to maintain safe working environment.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Administrative Assistant
National Youth Service Corps
04.2016 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
Administrative Assistance
HEART TRUST NTA Corporate Office
12.2016 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Education
Associate - Business
Fulton Montgomery Community College
Johnstown, NY05.2023
High School Diploma -
Maggotty High School
Saint Elizabeth Jamaica06.2016
High School Diploma -
Performing Arts And Technology High School
Brooklyn, NY09.2015
Skills
- Inventory Control
- Health and Safety Procedures
- Accounting Support
- Job Assignments
- Assembly Line Operations
- Measuring Tools
- Shift Leadership
- Behavior Redirection
- Classroom Management
- Maintaining Clean Work Areas
- Verbal and Written Communication
- Lesson Planning
- Microsoft Word
Affiliations
- Society of Human Resource Management
Timeline
Group Leader
Good Shepherd Services,
02.2021 - Current
Prime Now Associtate
Prime Now
06.2020 - 02.2021
Front Decks
Holiday Inn
02.2020 - 05.2021
Administrative Assistance
HEART TRUST NTA Corporate Office
12.2016 - 12.2018
Administrative Assistant
National Youth Service Corps
04.2016 - 06.2019
Associate - Business
Fulton Montgomery Community College
High School Diploma -
Maggotty High School
High School Diploma -
Performing Arts And Technology High School
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