Malika Sullivan
Bronx
Summary
Dedicated and highly organized professional with extensive experience in banking operations, financial management, customer service, and home health support. Proven ability to lead teams, resolve issues efficiently, and build strong relationships with customers and colleagues. Skilled in problem-solving, communication, and delivering exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Friends & Family
02.2022 - Current
- Assist clients with personal hygiene, mobility, and daily living tasks to support comfort and independence.
- Provide medication reminders and assist with self-administered medications under RN supervision.
- Maintain accurate service logs and promptly report condition changes or concerns to supervisors or family members.
Financial Manager
MCU Bank
11.2021 - 09.2024
- Built and maintained strong relationships with personal and business banking clients.
- Oversaw branch cash flow, financial instruments, and daily operational accuracy.
- Directed, supervised, and coached staff to achieve productivity and compliance goals.
- Recruited and trained new team members to maintain high service standards.
- Evaluated cost data and assisted with branch budget planning.
Membership Sales Representative
Valley National Bank
08.2014 - 05.2021
- Managed client relationships and resolved escalated banking inquiries.
- Oversaw cash flow, risk management procedures, and compliance protocols.
- Directed and coordinated staff activities across branch departments.
- Supported hiring, coaching, and performance evaluation of team members.
- Analyzed cost information to contribute to annual and departmental budgets.
Bank Teller
TD Bank
09.2012 - 08.2014
- Balanced cash drawers daily and ensured accuracy of all transactions.
- Verified checks, deposits, and withdrawals while maintaining strict security standards.
- Monitored vault balances and prepared currency for shipment or deposit.
- Delivered fast, friendly service to customers while resolving routine banking questions.
Education
High School Diploma -
Springfield Gardens High School
Queens, NY06-2000
Skills
- Customer Service & Client Relations
- Leadership & Staff Supervision
- Banking Operations & Cash Management
- Problem Solving & Decision Making
- Communication & Interpersonal Skills
- Microsoft Word & Basic Office Applications
- Medication Reminders & Patient Support
- Recordkeeping & Compliance
Timeline
Home Health Aide
Friends & Family
02.2022 - Current
Financial Manager
MCU Bank
11.2021 - 09.2024
Membership Sales Representative
Valley National Bank
08.2014 - 05.2021
Bank Teller
TD Bank
09.2012 - 08.2014
High School Diploma -
Springfield Gardens High School