Malika Buzaubayeva
Austin,TX
Summary
Dedicated, results-oriented, department manager seeking a full-time IT Dispatcher role within a growing and innovative organization. Expert in the areas of operations management, business development, human resources and customer service relations. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Inquisitive and innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets. A motivated and compassionate leader with great verbal and written communication skills as well as bilingual proficiency in both the English and Russian languages. Team player with a strong enthusiasm for helping others, building lasting relationships, and making a difference in the lives of others. Ambitious professional with a positive and coachable attitude and a keen desire for growth in all areas of life, within oneself, team, and company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operation Manager
Naiman International, LLC
08.2019 - Current
- Analyzed customer feedback and provided solutions to improve customer service.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Created and maintained detailed database to develop promotional sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained updated and detailed records of calls in electronic database.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained connections with clients to encourage repeat business and referrals.
- Reviewed and executed confidential documents, contracts and disclosures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed availability of service through management of shared calendar solution.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Department Manager
Priority Title & Escrow
12.2020 - 01.2023
- Directed, trained, and motivated employees to understand, follow, and promote company policies and procedures.
- Established departmental responsibilities and coordinated functions among departments in the company.
- Delegated tasks and objectives to employees to meet daily target goals.
- Analyzed operations to evaluate the performance of staff in meeting objectives and to determine areas of potential improvement and change.
- Attended and participated in daily operational meetings with upper management members to provide updates regarding the department's daily performance numbers.
- Met with upper management staff members to discuss issues, escalations, coordinate activities, and exchange ideas.
- Implemented corrective action plans to solve organizational and departmental problems.
- Prepared and presented reports concerning employee performance, department activities, goals, expenses, project completion, and other updates affecting business.
- Interpreted and explained policies, rules, regulations, and laws to subordinate employees to ensure proper execution of tasks that meet company requirements.
- Reviewed daily reports submitted by staff members to suggest changes and grant approval.
- Analyzed individual employees' conduct and performance to ensure a custom managerial approach and style of training.
- Appointed team leaders and delegated responsibilities to them.
- Motivated and congratulated employees on superior performance when tasks have been proficiently executed as a way to support and encourage group morale while highlighting natural talent.
- Counseled and provided actionable steps for improvement when objectives have not been met or erroneous mistakes were made by employees that resulted in a loss. Empowering employees to use mistakes as learning opportunities and persevere.
- Oversaw departmental responsibilities and ensured consistent execution of tasks in a timely manner.
- Lead weekly departmental training to steadily grow the knowledge of employees and review areas of improvement from the previous week's activities.
- Prepared project status reports by collecting, analyzing, and summarizing information and trends.
- Monitored the performance of project team members, providing and documenting performance feedback.
- Monitored and tracked project milestones and deliverables.
- Submitted project deliverables, ensuring adherence to quality standards.
- Resolved customer and associate concerns and continuously provided excellent customer service.
- Communicated daily with subordinate employees to provide them with the resources and information necessary to effectively execute tasks while running the department, managing performance, and promptly fulfilling supervisor requests.
- Provided daily support to subordinate employees by answering questions and addressing concerns as a way to proactively problem-solve as a leader.
- Maintained staff by orienting and training employees, gradually broadening their skill-set, ultimately boosting their overall labor force value to the company.
- Upheld a positive and collaborative work environment while developing personal growth opportunities.
- Analyzed operations to evaluate the performance of staff in meeting objectives and to determine areas of potential improvement and change
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Attended and participated in daily operational meetings with upper management members to provide updates regarding the department's daily performance numbers.
Education
Associate of Arts -
Austin Community College
Austin, TX05.2019
High School Diploma -
Killeen High School
Killeen, TX06.2014
Skills
- Project Management
- Leadership
- Customer Service
- Expert Communicator
- Computer Literacy
- Accelerated Typing
- Accounting & Budgeting
- Attention to Detail
- Deadline Driven
- Problem Solver
- Team Player
- Quick Learner
- Workflow Optimization
- Process Improvement
- Data Analysis
- Operations Management
- Complex problems analysis
- Administrative Support
- Customer Relations
- Professional Telephone Etiquette
Accomplishments
- Priority Title & Escrow - Winner of the April 2021 #NoQuit Award
- Priority Title & Escrow - Winner of the 2022 Leadership Award
Affiliations
National Notary Association (NNA), Certified Notary Public and Signing Agent, Texas, 10/06/25, 133376997
Certification
- Certified Notary Public and Signing Agent with the National Notary Association (NNA) in and for the State of Texas with a current commission valid until October 6th, 2025.
- Notary ID#: 133376997
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Department Manager
Priority Title & Escrow
12.2020 - 01.2023
Operation Manager
Naiman International, LLC
08.2019 - Current
Associate of Arts -
Austin Community College
High School Diploma -
Killeen High School