Malika Ellis-Thompson
Harrisburg,PA
Summary
Trusted Paralegal offering extensive legal skill set, proficiency in managing large caseloads and capacity to meet deadlines. Collects, organizes, analyzes and disseminates significant amounts of information with attention to detail and accuracy. Exercises independent judgment regarding legal and contractual matters within broadly defined practices and policies. Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 10 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity. Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Proficient in financial aid processes and bringing 10 years of related experience.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Kelmaja Designs
Harrisburg, PA
05.2010 - Current
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Created promotional campaigns to increase store traffic and generate revenue.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Organized special events such as promotions or fundraisers to drive business growth.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Enhanced team engagement and performance with daily updates and informational meetings.
Manager
Midtown Scholar Bookstore & Cafe
Harrisburg, PA
06.2014 - 06.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Paralegal
Krevsky And Rosen
Harrisburg, PA
05.2016 - 05.2022
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Prepared trial notebooks for court proceedings.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Assisted in the preparation of legal arguments and memoranda of law.
- Created spreadsheets to track case information and deadlines.
- Maintained client files according to established protocols.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Organized evidence for use at trial or hearing proceedings.
- Advised clients on procedural matters related to their cases.
- Interpreted various types of legal documents including contracts and agreements.
- Coordinated witness testimony for depositions.
- Filed motions with courts electronically or via hard copy.
- Updated attorneys on changes in the law that affect their practice area.
- Provided administrative support such as answering phones or scheduling appointments.
- Organized client calendars, prepared mailings and handled high call volumes.
- Prepared clients for appointments, depositions and testimony.
Student Loan Counselor
PHEAA
Harrisburg, PA
08.2012 - 09.2016
- Provided comprehensive counseling services to students regarding their student loan options.
- Assisted in the development of individualized financial plans for students and families.
- Advised students on the various repayment options available for their loans.
- Researched and identified potential grants, scholarships, and other sources of funding.
- Developed strategies to help borrowers manage their debt levels more effectively.
- Reviewed current economic trends to identify new opportunities for loan assistance programs.
- Resolved customer complaints in an efficient and effective manner.
- Provided guidance on budgeting techniques to help borrowers manage their finances better.
- Created informational materials related to student loan repayment options.
- Assisted in setting up payment plans that are tailored to each borrower's needs.
Education
Associate of Science - Social Sciences
University of Phoenix
Tempe, AZ03-2024
Skills
- Training and development skill
- Employee Relations
- Business Development
- Team leadership strength
- Business operations knowledge
- Workflow Coordination
- Operations Management
- Business operations background
- Employee Scheduling
- Customer Relationship Management (CRM)
- Budgeting and cost control
- Financial Reporting
- Inventory Control
- International business
- Customer Retention
- Financial leadership expertise
- Budget Control
- Staff Management
- Vendor Relationship Management
- Menu development
- Marketing initiatives
- Human Resources
- Program Administration
- Staff Development
- Sales Forecasting
- Sales Coaching
- Procurement
- Resource Allocation
- Process Improvements
- Sales Techniques
- Process Improvement
- Proficient in MS Office
- Exceptional writer
- Legal research skills
- Civil Law
- Understands confidentiality
- Court transcription
- Records Management
- Database Research
- Attorney Support
- Expertise in legal proceedings
- Proofreading
- Interviewing witnesses
- Conflict Mediation
- Civil Litigation
- Legal Analysis
- Contract Review
- Document Preparation
- File and Records Management
- Legal writing
- Project Management
- Case Management
- File Organization
- Case Summaries
- Client Communication
- Subpoena coordination
- Criminal Law
- Court Filing
- Legal Transcription
- Discovery Management
- Deposition Summaries
- Correspondence and Legal Forms
- Legal Correspondence
- Filing System Organization
- Critical Thinking
- Deposition Briefings
- Document Management
- Database Searching
- Conflict Resolution
- Legal Terminology
- Analytical Thinking
- Active Listening
- Organizational Skills
- Billing Statements
- Decision-Making
- Good Judgment and Decision Making
- Adaptability and Flexibility
- Multitasking
- Time management abilities
- Legal and Court Processes
- Effective Multitasking
- Work Prioritization
- Interpersonal Skills
- Problem-solving abilities
- Schedule Coordination
- Case File Management
- Flexible Schedule
- Court Document Filing
- Client Support
- Written Communication
- Team building
- Legal documentation and reporting
- Legal Document Preparation
- Client Confidentiality
- Marketing knowledge
- Debt management
- Credit analysis
- Financial Counseling
- Budget Planning
- Policy Interpretation
- Microsoft Office
- Administrative abilities
- Clerical skills
- Application Analysis
- Tuition support
- Student Assistance
- Documentation
- Loan Processing
- Student Counseling
- Payment plans
- Eligibility Verification
- Repayment procedures
- Application Processes
- Financial Planning
Timeline
Paralegal
Krevsky And Rosen
05.2016 - 05.2022
Manager
Midtown Scholar Bookstore & Cafe
06.2014 - 06.2022
Student Loan Counselor
PHEAA
08.2012 - 09.2016
Assistant General Manager
Kelmaja Designs
05.2010 - Current
Associate of Science - Social Sciences
University of Phoenix