Summary
Overview
Work History
Education
Skills
Timeline
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Malika Estes

Middletown,NY

Summary

Accomplished leader with a proven track record at STARBUCKS COFFEE COMPANY, adept in store operations and team leadership. Excelled in maintaining high customer satisfaction, streamlining inventory control, and fostering positive relationships. Skilled in strategic thinking and effective communication, consistently achieving goals through motivation and sales expertise.

Overview

24
24
years of professional experience

Work History

Property-manager

Cole Group Realty
06.2020 - 11.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.

Store Manager

STARBUCKS COFFEE COMPANY
05.2001 - 01.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

Associate Of Business Administration - Business Administration And Management

SUNY Empire State College
Saratoga Springs, NY

Skills

  • Store operations
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Recruitment and hiring
  • Goals and performance
  • Team motivation
  • Sales expertise
  • Strategic thinker
  • Operations
  • Sales professional

Timeline

Property-manager

Cole Group Realty
06.2020 - 11.2024

Store Manager

STARBUCKS COFFEE COMPANY
05.2001 - 01.2020

Associate Of Business Administration - Business Administration And Management

SUNY Empire State College

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Malika Estes