Malika Granger
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Chase Bank, excelling in customer service and teamwork. Recognized for enhancing office efficiency and mentoring new team members. Skilled in problem-solving and adept at managing sensitive information, ensuring a seamless experience for clients while fostering a positive work environment.
Dynamic individual with hands-on experience in office assisting and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Branch Operational Lead
Chase Bank
07.2017 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Mentored new team members, ensuring a smooth onboarding process and integration into the work environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Front Desk Agent
Hilton Garden Inn Hotel
01.2014 - 01.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Strategized with fellow teammates on how best to tackle complex challenges while maintaining focus on collective goals.
Education
Bachelor of Arts - Performing Arts
Cuny Hunter College
06-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Excellent communication
- Computer skills
- Organizational skills
Timeline
Branch Operational Lead
Chase Bank
07.2017 - 02.2025
Front Desk Agent
Hilton Garden Inn Hotel
01.2014 - 01.2017
Bachelor of Arts - Performing Arts
Cuny Hunter College
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