Malika Headley
Sandy Bay Dist, Sandy Bay Mount Pelier, Hanover,Jamaica
Summary
Diligent individual with 1 year of experience in financial operations and customer service. Skilled in active listening, adaptability, and attention to detail. Proficient in Microsoft Office with a strong ability to deliver exceptional service and maintain accurate financial records. Committed to fostering positive relationships with customers and colleagues while continuously enhancing operational efficiency.
Overview
2
2
years of professional experience
Work History
TRAFFIC DEPARTMENT ASSISTANT
Lucea Police Station
08.2023
- Processed traffic citations, ensuring compliance and efficient community service
- Organized document recovery, aiding citizens in stressful situations
CASH BOOK OFFICER
Tax Administration Jamaica
12.2023 - 12.2024
- Balances MVRC & CAS 09 receipts daily with 90% accuracy, ensuring financial integrity
- Prepares point-of-sale reconciliation statements promptly, supporting efficient operations
- Prepares cash sheets within standard timelines, maintaining accurate financial records
- Assist taxpayer service unit, enhancing customer support and service delivery
- Executes additional tasks as assigned, demonstrating adaptability and teamwork
SECRETARY
Natz Penz Trucking, Hardware and Equipment
01.2023 - 03.2023
- Managed client records and financial documentation, ensuring 90% accuracy in invoice generation while systematically reducing billing discrepancies
Education
LEVEL 1 City And Guilds Certification In Employability Skills -
HEART NSTA Trust
11.2023
HIGH SCHOOL DIPLOMA - Mathematics, English Language, History, Spanish, Economics, Integrated Science, Information Technology, Principles of Accounts
Mount Alvernia High School
Montego Bay, St. James07.2023
Csecs - Principles of Business, Electronic Document Preparation and Management
Jackson's Evening Institution
Hopewell, Hanover06.2023
LEVEL 3 City and Guilds Certification In English Language -
Mount Alvernia High School
01.2023
Skills
- Communication
- Active Listening
- Adaptability
- Customer Service
- Fast Learning
- Attention to Detail
- Teamplayer
- Microsoft Office
Additional Information
Principal's Honor Roll, 2020-2021, Prefect, Hanover Pre-Prep, Key Club Member, 2022-2023, Developed strong leadership qualities with every opportunity by taking part in planning social events and club functions., Voluntary service acts such as beach clean ups, feeding the homeless, community projects.
Timeline
CASH BOOK OFFICER
Tax Administration Jamaica
12.2023 - 12.2024
TRAFFIC DEPARTMENT ASSISTANT
Lucea Police Station
08.2023
SECRETARY
Natz Penz Trucking, Hardware and Equipment
01.2023 - 03.2023
LEVEL 1 City And Guilds Certification In Employability Skills -
HEART NSTA Trust
HIGH SCHOOL DIPLOMA - Mathematics, English Language, History, Spanish, Economics, Integrated Science, Information Technology, Principles of Accounts
Mount Alvernia High School
Csecs - Principles of Business, Electronic Document Preparation and Management
Jackson's Evening Institution
LEVEL 3 City and Guilds Certification In English Language -
Mount Alvernia High School
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