Malika Hornby
Auburn,WA
Summary
Dedicated and hardworking professional with hands-on experience in package handling, customer service, and team leadership. Skilled in managing fast-paced environments, ensuring efficiency, accuracy, and safety in daily operations. Proven ability to provide excellent customer service as a cashier, maintaining accuracy in transactions while delivering a positive experience for customers. Experienced in leading and motivating teams as a manager, with a track record of improving productivity, training new employees, and fostering strong teamwork. Highly adaptable and dependable, with strong problem-solving skills, attention to detail, and a commitment to exceeding performance goals. Seeking to leverage diverse experience and leadership skills in a dynamic role with opportunities for growth and advancement.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
Redmond, Washington
11.2020 - 02.2022
- Operated material handling equipment safely and effectively during shifts.
- Loaded and unloaded freight from delivery vehicles with precision.
- Conducted quality checks on packages for proper labeling and handling.
- Followed safety protocols to minimize risks during high-volume operations.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Inspected packages for damages or defects and recorded any issues found.
Cashier
McDonald's
Renton, Washington
07.2018 - 03.2020
- Collaborated with team members to ensure smooth shift transitions and operations.
- Restocked inventory items promptly to maintain supply levels throughout shifts.
- Resolved customer complaints diplomatically to enhance their dining experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Team Leader Manager
Jack in the Box
Tukwila, Washington
06.2015 - 09.2018
- Trained new employees on company policies and procedures.
- Assisted in inventory management to ensure stock availability and minimize waste.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Motivated team members to consistently achieve or exceed performance expectations.
- Implemented quality control measures to enhance food safety standards.
Education
GED -
Highline College
Seattle, WA09-2026
Skills
- Customer service
- Team leadership
- Inventory management
- Quality control
- Equipment operation
- Packaging
- Warehouse safety
- Cash handling
- Multitasking and organization
- POS system operation
- Payment collection
- Cleanliness
- Upselling
- Decision-making
- Sales promotions
- customer service
Timeline
Package Handler
FedEx
11.2020 - 02.2022
Cashier
McDonald's
07.2018 - 03.2020
Team Leader Manager
Jack in the Box
06.2015 - 09.2018
GED -
Highline College
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