Malika Jallim
Hollis
Summary
Healthcare professional with the ability to provide administrative support and function as the primary interface. Proven track record in managing front-desk operations, patient scheduling, insurance verification/authorization, and medical records. Follows policies, procedures, and guidelines to assure consistent quality. Ability to discreetly manage large amounts of sensitive and confidential information. Skilled in patient communication, patient care, and efficient time management.
Overview
8
8
years of professional experience
Work History
Medical Receptionist & Authorization Specialist
Active United Care (AUC) Physical Therapy
01.2022 - Current
- Greet, check in, and process patients for their appointment.
- Managed patient scheduling and appointment reminders to enhance efficiency.
- Schedule existing patients and new patients for physical therapy, pain management, and chiropractor appointments.
- Verify patients' insurance benefits and eligibility via provider portals or phone.
- Create and submit prior authorization to insurances for physical therapy.
- Collect and process copayments, deductibles, and coinsurances.
- Handle medical records requests, create invoices for medical records, and submit records to the requesting party.
- Register patients into EMR systems, Systems 4 PT, and Green Bills, as per case type.
- Take and make calls to patients, other medical offices, insurance companies, and/or attorney offices on a daily basis.
- Handle emails and respond in a timely manner.
- Process MRI referrals from the pain management doctor by forwarding them to the radiology office to schedule the patient's MRI appointment.
- Process DME forms from the pain management doctor and submit them to the DME clinic.
- Receive and distribute supplies to patients.
- Comply with HIPAA to ensure patients' confidentiality at all times.
- Always maintain a professional and comfortable environment for patients.
Receptionist
Advanced Physicians PC
02.2021 - 05.2021
- Greet and check patients in for their appointments.
- Communicated with patients daily regarding procedures, insurances, and providing all necessary information about their treatments.
- Scheduled appointments, updated information in patients’ charts, and uploaded documents using Practice Fusion.
- Fax documents through the Updox system.
- Take calls, and make calls to patients for follow-up appointments.
- Always maintain a professional and appropriate environment for patients.
- Print the patient’s chart, lab results, and SOAP notes when necessary.
- Comply with HIPAA to ensure patients' confidentiality at all times.
Medical Administrative Assistant/Receptionist
Peak Performance Physical Therapy
07.2017 - 01.2018
- Greet and check in patients for physical therapy sessions.
- Take phone calls and intakes for new patients.
- Schedule appointments, billing superbills, and entering copays.
- Worked as part of the peak team and communicated with a diverse community of patients and staff members.
- Followed HIPAA rules and made sure the patient’s information remained confidential.
- Faxed progress notes to referring doctors daily, and faxed superbills to insurance companies.
- Worked with other staff members to make sure patients get the best service possible.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
01.2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
- Records maintenance
- Time management
- Collaboration and teamwork
- Critical thinking
- Adaptable and flexible
- Insurance authorizations
Timeline
Medical Receptionist & Authorization Specialist
Active United Care (AUC) Physical Therapy
01.2022 - Current
Receptionist
Advanced Physicians PC
02.2021 - 05.2021
Medical Administrative Assistant/Receptionist
Peak Performance Physical Therapy
07.2017 - 01.2018
Associate of Science - Health Sciences
Ultimate Medical Academy