Malika Jones
Charlotte,NC
Summary
Hard-working manager with exceptional experience leading teams, delivering results, and exceeding expectations. Skilled in teaching new concepts and best practice strategies. Seeking a challenging healthcare management position that will further expand the knowledge and leadership skills within a health organization.
Overview
7
7
years of professional experience
Work History
OPERATIONS MANAGER
Mosaic Pediatric Therapy
01.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary
CENTER MANAGER
Alternative Behavior Strategies
01.2021 - 01.2024
- Maintained compliance with company policies, objectives, and communication goals
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Fulfill supervisory responsibilities over Center Assistant team
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Monitored workflow to improve employee time management and increase productivity
- Developed and implemented customer service policies to enhance satisfaction
- Kept high average of performance evaluations
- Monitored front areas so that questions could be promptly addressed
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews, and administered salaries for staff
- Built highly efficient administrative team through ongoing coaching and professional development opportunities
- Completed bi-weekly payroll for 5 employees
- Organized spaces, materials, and catering support for internal and client-focused meetings.
ADVANCED MEDICAL SUPPORT ASSISTANT LEAD
Veterans Affairs HCC
03.2019 - 01.2021
- Overseen the maintenance of medical records
- Provided backup support to office staff by completing necessary duties for operation
- Verified and updated clinical records
- Used EPIC and other hospital software to maintain and record patient data and generate reports
- Performed medical records management, including filing, organizing, and scanning documents
- Obtained client medical history, medication information, symptoms, and allergies
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
PEDIATRIC CLERICAL SUPERVISOR
Novant Health
09.2017 - 03.2019
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Conducted regular staff meetings to discuss customer service issues and potential solutions
- Trained and supervised team of customer service representatives in providing quality service to customers
- Handled day-to-day customer contact via phones, faxes, and emails
- Communicated with vendors regarding backorder availability, future inventory, and special orders
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem, and selecting best solution to solve problem.
Education
Master of Science - Healthcare Administration
Liberty University
Lynchburg, VA05.2021
Bachelor of Science - Biological Science
Clemson University
12.2017
Associate of Arts - General Studies
Patrick Henry Community College
Martinsville, VA05.2014
Skills
- MS Office
- Problem-Solving
- Interpersonal Communication
- Financial Management
- Team Leadership
- Operations Management
- Staff Management
Timeline
OPERATIONS MANAGER
Mosaic Pediatric Therapy
01.2024 - Current
CENTER MANAGER
Alternative Behavior Strategies
01.2021 - 01.2024
ADVANCED MEDICAL SUPPORT ASSISTANT LEAD
Veterans Affairs HCC
03.2019 - 01.2021
PEDIATRIC CLERICAL SUPERVISOR
Novant Health
09.2017 - 03.2019
Master of Science - Healthcare Administration
Liberty University
Bachelor of Science - Biological Science
Clemson University
Associate of Arts - General Studies
Patrick Henry Community College