Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic
Malika Lbaki

Malika Lbaki

Palo Alto

Summary

Client advisor with a track record of driving sales growth at Breitling through exceptional customer service and time management skills. Skilled in identifying client needs and providing tailored solutions that enhance customer loyalty. Proficient in Salesforce and adept at collaborating with teams to align strategies with market trends.

Overview

8
8
years of professional experience

Work History

Client advisor/key holder

Breitling
Palo Alto
06.2024 - 06.2025
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Acquired in-depth product knowledge and familiarity with company history and news.
  • Provided training and guidance to new staff on best practices.
  • Identified client needs and provided tailored solutions.
  • Cultivated customer relationships through consistent correspondence to drive sales growth.
  • Adhered to Breitling dress code standards, maintaining a professional appearance and demeanor.

Buyer/ Procurement specialist

Fashionphile
Palo Alto
06.2023 - 03.2024
  • Assisted customers with locating items and providing product information.
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales.
  • Conducted research on brand, style, and resale value of pre-owned luxury handbags and accessories.
  • Developed efficient strategies for accurate research methods.
  • Collaborated with cross-functional teams to align purchasing strategies with market trends.

Hotel receptionist

Premier Inn
Chippenham
01.2017 - 04.2022
  • Facilitated guest inquiries regarding hotel amenities, services, and local attractions.
  • Cultivated relationships with guests to boost loyalty and increase repeat business.
  • Welcomed guests and visitors warmly, reinforcing hotel's reputation for exceptional service.
  • Managed check-in and check-out processes efficiently to maintain guest flow.
  • Resolved guest complaints promptly, maintaining high service standards at the hotel.

Education

Bachelor degree - Adult Education With A Focus On Special Needs

Haute Ecole De Fre
Belgium
09.2015

Skills

  • Time management
  • Pressure resilience
  • Team collaboration
  • Customer service
  • Salesforce proficiency

Languages

  • French
  • English
  • Dutch

Languages

English
Full Professional
French
Full Professional
arabic
Full Professional

References

References available upon request.

Timeline

Client advisor/key holder

Breitling
06.2024 - 06.2025

Buyer/ Procurement specialist

Fashionphile
06.2023 - 03.2024

Hotel receptionist

Premier Inn
01.2017 - 04.2022

Bachelor degree - Adult Education With A Focus On Special Needs

Haute Ecole De Fre

Similar Profiles

CREATE PROFILE