Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malika Lee

West Point,GA

Summary

Motivated Administrative Assistant with 15+ years of experience offering office support in the human resource industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Multitalented Administrative Assistant in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.

Overview

24
24
years of professional experience

Work History

Senior HR Specialist

Flagstone Foods
Robersonville, NC
08.2023 - 03.2024
  • Onboarding
  • Temp Payroll
  • Benefit Admin Support to Associates
  • Coordinate with staffing agencies on temp staffing
  • Leave Management
  • Manage Temp Conversion
  • Manage Attendance Process
  • Safety Support (initial injury/near miss)
  • EE Files (retention)
  • Compliance (benefit programs and pay practices)
  • Daily Reporting to Plant Manager and Plant Leaders
  • Reporting Workers Compensation
  • Social Audit Scheme (SMETA Pillar 4)
  • Unemployment Claims
  • Support Employee Engagement
  • Support Front Line Leaders
  • Community Engagement Activities

Executive Administrative Assistant

The Jane at Tarboro
Tarboro, NC
05.2023 - 08.2023
  • Coordinated meeting and work schedules for staff teams and executives.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Created newsletters to share company updates and events.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Leveraged word processing software to create proposals, letters and memos.
  • Followed proper accounting and bookkeeping procedures to support audits.

Human Resources Support

The Fountains At
Tarboro, NC
04.2022 - 05.2023
  • Support all internal and external HR-related inquiries or requests
  • Maintain digital and electronic records of employees
  • Serve as point of contact with benefit vendors and administrators
  • Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts
  • Maintain calendars of the HR management team
  • Oversee the completion of compensation and benefit documentation
  • Assist with performance management procedures
  • Schedule meetings, interviews, HR events and maintain agendas
  • Coordinate training sessions and seminars
  • Perform orientations and update records of new staff
  • Produce and submit reports on general HR activity
  • Process payroll and resolve any payroll errors
  • Complete termination paperwork and exit interviews
  • Keep up-to-date with the latest HR trends and best practices.
  • Provided essential support to address individual HR needs of employees.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Maintained human resources records by processing applications and resumes.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Established and generated various reports to verify HR compliance.
  • Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
  • Partnered with senior HR team to communicate company standards and policies.
  • Assisted with recruitment initiatives by interviewing and talent sourcing.
  • Spearheaded diversity, equity and inclusion efforts to meet company diversity goals.
  • Onboarded technology to make remote work scalable for company.

Receptionist

Fountains of The Albemarle
Tarboro, NC
05.2020 - 04.2021
  • Performing clerical tasks within an office setting to support daily operations
  • Answering and transferring phone calls to employees, sorting using a multi-line phone, delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff
  • Work closely with office staff to notify them of incoming calls, prepare outgoing mail and make copies or fax documents
  • Manage office tasks while also answering calls from customers,
  • PAGE 2 answering questions and helping visitors locate the correct office
  • Taking inventory of office supplies and placing orders accordingly
  • Ensuring both guests and residents alike sign in and out of kiosk to ensure safety of residents and staff within the community
  • Respond to emergencies by answering emergency call system and document when residents are outside of community
  • Report any unsafe situations to Manager on Duty
  • Watching camera to ensure no elopement risk get out of contained area
  • Update resident phone numbers in excel spreadsheet.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Secretary/Bookkeeper

Edgecombe County Public Schools
Tarboro, NC
05.2020 - 04.2021
  • Greet visitors and direct them to the appropriate individuals, answer multiline phone system and respond to inquiries via telephone or email
  • Take messages during meeting
  • Administrative task including but not limited to filing and photocopying, emails, memos and letters
  • Implementation of office procedure and record keeping
  • Facilitating communications within an office and fielding interactions with the public
  • Providing personalized support for other employees in their office
  • Financial responsible for recording financial accounts and records
  • Checking accounting records for accuracy, tracking invoices and payments and maintaining a system for organizing documents
  • Document transaction details, Fact-checking accounting data as well as Recording financial transactions and payroll
  • Entering data into spreadsheets and bookkeeping software, compile reports, gather and organize bank statements, highlight discrepancies in company records and research possible reasons for errors or differences in expected versus actual account balances
  • In charge of basic administrative duties for the accounting team.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Assisted with accounts receivable and accounts payable functions.
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Managed multiple calendars and contacts using computer software.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Drove customer feedback to deliver information to management for corrective action.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Child Nutrition Manager

Edgecombe County Public School
Tarboro, NC
01.2016 - 01.2021
  • Ensure production of nutritious meals in a timely manner
  • Training staff to follow HACCP procedures
  • Ensuring the safety of both students and staff
  • Following guidelines from State and local authorities to ensure food safety
  • Daily recording of numbers, data entry and food ordering
  • Making sure to stay cost effective and within budget restrictions
  • Monitoring food temperatures, as well as equipment temperatures to assure food is safe
  • Keeping a Food ServSafe Certificate
  • Daily interactions with Food Vendors
  • Checking products for any blemish and/or food quality
  • Hiring and training employees, creating and implementing business strategies and delegating tasks to team members
  • Overseeing employees’ progress and implementing business strategies assigned by
  • Director
  • Coaching and improving their employees’ work performance.
  • Maintained accurate inventory system for food and supplies, reducing food waste and preventing over-ordering.
  • Charted daily meals for reimbursable funds on site-specific POS software programs.
  • Followed USDA child nutrition menu patterns and requirements for grades served.
  • Purchased healthy high-quality food and supplies for daily meals and special events as requested.
  • Inspected food for flavor, temperature and appearance on regular basis.
  • Inspected work, storage and servicing areas to determine safety and sanitation compliance.
  • Oversaw daily child nutrition recordkeeping for breakfast, lunch and snack meals.
  • Created work and vacation schedules, maintaining records of tardiness and absenteeism.
  • Communicated with students regarding food preferences to alleviate plate waste.
  • Operated cash register for processing children's food payments.
  • Maintained proper portions on plates and coordinated food service.
  • Designed child nutrition plans with regard to possible health side effects.
  • Provided menus and information on day's specials and assisted students in making ordering decisions.
  • Oversaw food and supplies inventory with effective management of stock and usage.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.

PERSONAL ASSISTANT

KNIGHT QPMH CONSULTING
Rock Mount, NC
01.2010 - 01.2016
  • Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, scheduling meetings, managing calendar and bookkeeping all import/export files May also train and supervise lower-level clerical staff
  • Taking accurate and comprehensive notes at meetings, helping with daily time management, running errands as requested
  • Arrange travel plans and accommodations.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Maintained clerical correspondence via email and phone.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Made travel arrangements for employee trips and conferences.

ASSISTANT MANAGER

BISCUITVILLE
01.2010 - 01.2013
  • Daily administrative paperwork, Ensuring the health and safety of all employees and management, daily and weekly inventory counts, ensuring the safety of the daily deposit, balancing cash tills, interviewing, hiring, and background checks on potential employees
  • Implementing workflow procedures based on direction from the company’s General Manager
  • Supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace
  • Schedule and coordinate meetings, conduct employee performance reviews, develop good customer relations, participate in the recruitment and dismissal processes, smooth out problems in the workplace, address concerns of both employees and customer, assist with developing strategies for better workplace efficiency and goal achievement, being a liaison between managers, customers and employees
  • Provide direction for the staff to ensure a smooth working environment
  • Monitor spending patterns and budgets Fill in for the manager in their absence
  • Make executive decisions
  • Organize schedules, troubleshoot equipment and respond to customer complaints or issues.

DIRECT CARE STAFF

BETTER DAYS AHEAD
01.2011 - 01.2012
  • Caring for individuals experiencing developmental or intellectual disabilities or illnesses
  • Helping patients complete basic housekeeping tasks, transporting patients to appointments or other social outings and keeping patients safe from potential health hazards in their surrounding environment
  • Provide independent living skills and therapeutic intervention service to Adult recipients, supervision & coordination for designated area mental health programs in the services for adult day treatment, and group home
  • Working with the patients and their Physician to better understand their challenges, needs and health status, and perform tasks to support this condition and tend to their needs
  • Perform basic housekeeping duties the patient is unable to complete, like cleaning and meal preparation
  • Working closely with the patient to enhance their decision-making skills and encourage them to engage in more activities that will help strengthen their physical and mental health
  • Assisting in teaching patients how to complete certain tasks on their own to promote a more independent and satisfying lifestyle.

MEDICAL BILLING

EDGECOMBE COUNTY, DEPARTMENT
01.2009 - 01.2010
  • Organizing patient medical costs and sending invoices to collect payment from patients and their insurers
  • Calling patients to discuss payment and develop reasonable payment plans, entering patient data into administrative systems and recording information about outstanding claims
  • Daily administrative paperwork, pulling patient medical records to review patient care at the request of the patient
  • Contacting patient to obtain payment for services rendered during visits
  • Explaining charges to patients with questions regarding their bill
  • Contacting primary insurances to obtain payment on patient’s behalf.

LEAD TEACHER

KINDERCARE, TODDLERS
01.2008 - 01.2009
  • Supervising, educating and supporting students to help them accomplish learning benchmarks
  • Planning lessons that target specific skills and concepts, managing classroom behavior to keep all students engaged in the lesson and providing individual support and feedback for their students
  • Writing curriculum, creating worksheets, guiding students through interactive lessons, using different teaching styles to reinforce essential information
  • Supervision of the class throughout lessons and using techniques to correct unfocused behavior without distracting other students
  • Building and maintaining trust with students as a way to manage their behavior and encourage engaged participation in the coursework.

MEDICAL BILLER

ROTECH HEALTHCARE
01.2006 - 01.2009
  • Contacting Medicare to obtain to payment for services rendered to clients for durable medical equipment
  • Assist clients with obtaining medical supplies by contacting local supply company
  • Keeping record of patient files and constant update of patient folders
  • Organizing patient medical costs and sending invoices to collect payment from patients and their insurers
  • Calling patients to discuss payment and develop reasonable payment plans, entering patient data into administrative systems and recording information about outstanding claims
  • Daily administrative paperwork, pulling patient medical records to review patient care at the request of the patient
  • Contacting patient to obtain payment for services rendered during visits
  • Explaining charges to patients with questions regarding their bill
  • Contacting primary insurances to obtain payment on patient’s behalf.

ASSOCIATE

WALMART
01.2003 - 01.2004
  • Responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment
  • Balancing the cash register, making change, recording purchases, processing returns and scanning items for sale
  • Assisting customers with any inquires as regards to product, price, and location
  • Deliver quality customer service while totaling up customer bill
  • Ring up customers, enter accurate information in the payment terminal, wrap up purchases and provide friendly customer service to encourage shop patrons to return.

TEAM LEAD

KFC
01.2000 - 01.2003
  • Daily supervision of employees while delivering customer service to patrons in quick service restaurant
  • Assist general manager and assistant manager in balancing out cash tills, ensuring the correctness of cash deposit
  • Monitor, and supervise employees to achieve goals that contributed to the growth of the organization
  • Motivate and inspire team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

Education

HUMAN RESOURCES CERTIFICATE -

Alabama State University
Montgomery, AL

LEADERSHIP Performance Management, ServSafe Certification, Training Manager -

POLK COMMUNITY COLLEGE

Skills

  • SKILLS &
  • ABILITIES
  • Human Resources, Microsoft Office suite, Fluent in Spanish, Leadership Skills, able to perform
  • With little to no supervision
  • Technologically Savvy
  • Spreadsheet Creation
  • Supply Ordering
  • Visitor Greeting
  • Call Routing
  • Bookkeeping and Basic Accounting
  • Budget Preparation
  • Meeting Agenda Preparation
  • Critical Thinking
  • Correspondence and Memos
  • Travel Arrangement Coordination
  • Administrative Support
  • Meeting Minutes
  • Administrative Oversight
  • Executive Schedule Management
  • Mail Sorting and Distribution
  • Verbal and Written Communication
  • Recordkeeping and Documentation
  • Reports and Financial Statements
  • Document Filing and Retrieval
  • Inquiry Response
  • Customer Service
  • Calendar and Scheduling Software
  • Travel Planning
  • Event Coordination
  • Honest and Dependable
  • Decision Making
  • Honest and Ethical
  • Conflict Resolution
  • Problem-Solving
  • Microsoft Office
  • Relationship Building
  • Payroll Processing
  • Time Management
  • Team Leadership
  • Detail-Oriented
  • File Maintenance
  • Administrative Policies
  • Goal Minded
  • Operating Procedures
  • Reliable and Responsible
  • Training Schedule Setup
  • Materials Organization
  • Team Coordination
  • Work Prioritization
  • Human Resources Management Software
  • Meeting Scheduling
  • Analytical Thinking
  • Problem Solving
  • Staff Training
  • Background Checks
  • Interviewing techniques
  • Benefits Administration
  • Recruitment

Timeline

Senior HR Specialist

Flagstone Foods
08.2023 - 03.2024

Executive Administrative Assistant

The Jane at Tarboro
05.2023 - 08.2023

Human Resources Support

The Fountains At
04.2022 - 05.2023

Receptionist

Fountains of The Albemarle
05.2020 - 04.2021

Secretary/Bookkeeper

Edgecombe County Public Schools
05.2020 - 04.2021

Child Nutrition Manager

Edgecombe County Public School
01.2016 - 01.2021

DIRECT CARE STAFF

BETTER DAYS AHEAD
01.2011 - 01.2012

PERSONAL ASSISTANT

KNIGHT QPMH CONSULTING
01.2010 - 01.2016

ASSISTANT MANAGER

BISCUITVILLE
01.2010 - 01.2013

MEDICAL BILLING

EDGECOMBE COUNTY, DEPARTMENT
01.2009 - 01.2010

LEAD TEACHER

KINDERCARE, TODDLERS
01.2008 - 01.2009

MEDICAL BILLER

ROTECH HEALTHCARE
01.2006 - 01.2009

ASSOCIATE

WALMART
01.2003 - 01.2004

TEAM LEAD

KFC
01.2000 - 01.2003

HUMAN RESOURCES CERTIFICATE -

Alabama State University

LEADERSHIP Performance Management, ServSafe Certification, Training Manager -

POLK COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
Malika Lee