Malika Lee
Summary
Detail-oriented professional with strong knowledge of Microsoft Office and organizational abilities. In-depth understanding of administration, scheduling, and file management. Seeking careers that pivot from healthcare and cater towards Human Resources or Industrial Psychology.
Overview
8
8
years of professional experience
Work History
Optometric Technician
Eye Care Optometry Of San Gabriel
2021.08 - Current
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Managed administrative duties with phone reception, appointment scheduling and payment processing via Crystal Software.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective eyeglasses and contact lenses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Protected patients by observing strict HIPAA guidelines.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Eye Care Advisor
LensCrafters
2017.07 - 2021.08
- Managed Optometrist schedule by scheduling work meetings with representatives.
- Assisted in managing inventory levels, ordering supplies, and maintaining accurate records of stock transactions for optimal efficiency.
- Managed comprehensive analysis of visual system, eye diseases and injuries.
- Coordinated regular staff meetings and training sessions to improve overall team performance within the practice continually.
- Processed patient information into office database, using Ciao, allowing access to accurate and up-to-date records.
- Sustained workplace cleanliness by cleaning exam rooms, disposing of used supplies and sanitizing equipment.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Cashier
Daiso
2016.11 - 2017.07
- Coordinated with Regional Managers by sending emails EOD to update on inventory and profits everyday.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Bachelor of Arts - Psychological Sciences
University of California, Irvine
Irvine, CA06.2025
Associate of Arts - Psychology
Irvine Valley College
Irvine, CA05.2022
Associate of Arts - Social And Behavioral Sciences
Irvine Valley College
Irvine, CA05.2022
Skills
- Administration
- Maintaining Files
- Scheduling
- Effective Organization
- Problem-Solving
- Emotional Awareness
- Analytical Thinking
- Behavior Analysis
- Self-Driven
- Microsoft Office
Timeline
Optometric Technician
Eye Care Optometry Of San Gabriel
2021.08 - Current
Eye Care Advisor
LensCrafters
2017.07 - 2021.08
Cashier
Daiso
2016.11 - 2017.07
Bachelor of Arts - Psychological Sciences
University of California, Irvine
Associate of Arts - Psychology
Irvine Valley College
Associate of Arts - Social And Behavioral Sciences
Irvine Valley College
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