Malika Lee
Summary
Detail-oriented professional with strong knowledge of Microsoft Office and organizational abilities. In-depth understanding of administration, scheduling, and file management. Seeking careers that pivot from healthcare and cater towards Human Resources or Industrial Psychology.
Overview
8
8
years of professional experience
Work History
Optometric Technician
Eye Care Optometry Of San Gabriel
08.2021 - Current
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Managed administrative duties with phone reception, appointment scheduling and payment processing via Crystal Software.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective eyeglasses and contact lenses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Protected patients by observing strict HIPAA guidelines.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Eye Care Advisor
LensCrafters
07.2017 - 08.2021
- Managed Optometrist schedule by scheduling work meetings with representatives.
- Assisted in managing inventory levels, ordering supplies, and maintaining accurate records of stock transactions for optimal efficiency.
- Managed comprehensive analysis of visual system, eye diseases and injuries.
- Coordinated regular staff meetings and training sessions to improve overall team performance within the practice continually.
- Processed patient information into office database, using Ciao, allowing access to accurate and up-to-date records.
- Sustained workplace cleanliness by cleaning exam rooms, disposing of used supplies and sanitizing equipment.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Cashier
Daiso
11.2016 - 07.2017
- Coordinated with Regional Managers by sending emails EOD to update on inventory and profits everyday.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Bachelor of Arts - Psychological Sciences
University of California, Irvine
Irvine, CA06.2025
Associate of Arts - Psychology
Irvine Valley College
Irvine, CA05.2022
Associate of Arts - Social And Behavioral Sciences
Irvine Valley College
Irvine, CA05.2022
Skills
- Administration
- Maintaining Files
- Scheduling
- Effective Organization
- Problem-Solving
- Emotional Awareness
- Analytical Thinking
- Behavior Analysis
- Self-Driven
- Microsoft Office
Timeline
Optometric Technician
Eye Care Optometry Of San Gabriel
08.2021 - Current
Eye Care Advisor
LensCrafters
07.2017 - 08.2021
Cashier
Daiso
11.2016 - 07.2017
Bachelor of Arts - Psychological Sciences
University of California, Irvine
Associate of Arts - Psychology
Irvine Valley College
Associate of Arts - Social And Behavioral Sciences
Irvine Valley College
Similar Profiles
Nhu G. PhamNhu G. Pham
Optometry Receptionist at Luu Eye Care OptometryOptometry Receptionist at Luu Eye Care Optometry
Jessica CassaraJessica Cassara
Patient Care Coordinator at Primary Eye Care OptometryPatient Care Coordinator at Primary Eye Care Optometry
Giovanna BarrientosGiovanna Barrientos
Optician at Eye Care For You OptometryOptician at Eye Care For You Optometry