Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malika Lloyd

Eastchester,NY

Summary

“I have several years of experience overseeing daily operations, supervising teams, and providing direct support to the public. In my career, I’ve been responsible for training and scheduling staff, resolving conflicts in high-pressure situations, and ensuring that services were delivered fairly, efficiently, and in compliance with strict policies. I take pride in creating a safe and supportive environment for both clients and employees, and in maintaining strong organizational skills to keep operations running smoothly. These achievements reflect my ability to balance administrative duties with compassion and leadership — qualities I am eager to bring to this role.”

Overview

22
22
years of professional experience

Work History

Operations & Client Services Supervisor

USPS
06.2003 - Current
  • Supervised and supported a team of 50 employees, providing training, scheduling, and performance oversight to maintain efficient operations.
  • Oversaw day-to-day service functions, ensuring compliance with federal policies and organizational standards.
  • Provided direct client support by resolving concerns, answering inquiries, and managing escalated issues with professionalism and care.
  • Balanced administrative responsibilities — recordkeeping, financial accountability, and workflow coordination — while prioritizing client and employee needs.
  • Applied conflict resolution and problem-solving skills to create a safe, respectful, and service-focused environment for both staff and clients.

Education

Associate of Science - Psychology

Westchester Community College
Valhalla, NY
05.2024

Skills

  • Customer & Client Service
  • Staff Supervision & Training
  • Conflict Resolution & De-escalation
  • Facility & Operations Oversight
  • Scheduling & Administrative Coordination
  • Policy Compliance & Recordkeeping
  • Effective Communication & Team Leadership

Timeline

Operations & Client Services Supervisor

USPS
06.2003 - Current

Associate of Science - Psychology

Westchester Community College