Malika Morrison
Jacksonville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
VA Work Study
U.S. Department of Veterans Affairs
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
House Manager
Household
10.2024 - Current
- Managed daily household operations, ensuring a smooth and efficient environment.
- Coordinated schedules, appointments, and activities for family members to optimize time management.
- Oversaw inventory management, maintaining supplies and ensuring timely replenishment of household essentials.
- Developed and implemented household policies to enhance safety and organization standards.
- Streamlined communication channels within the household, fostering transparency among all members.
- Resolved conflicts effectively by mediating discussions between staff and family members as needed.
- Conducted regular assessments of household systems, identifying areas for improvement in efficiency and effectiveness.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
College Student
Career Education
08.2024 - Current
- Developed effective study schedules to enhance time management and academic performance.
- Collaborated with peers on group projects, fostering teamwork and communication skills.
- Researched and analyzed course materials, ensuring comprehension of complex concepts.
- Participated in campus organizations, enhancing leadership and event planning abilities.
- Utilized digital tools for note-taking and project management, streamlining workflow processes.
- Met academic standards and expectations to maintain school enrollment.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
- Stored and frequently referenced course syllabi, also noting instructor contact information.
- Kept detailed records regarding returned assignments, papers, quizzes, and tests in event of discrepancy.
- Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
AVIATION MECHANIC
Veterans Alliance
09.2023 - 10.2024
- Proficient in reading blueprints, diagrams, technical manuals and schematics for repair information.
- Competent in operating hoists and lifts used in moving heavy pieces of machinery or equipment needed for repairs.
- Possessed the ability to utilize computer software programs such as Microsoft Office Suite for recordkeeping purposes.
- Adept at replacing parts such as brakes, tires, propellers and spark plugs; familiar with FAA approved processes for quality assurance measures.
- Extensive experience handling hazardous materials necessary for aviation maintenance operations; knowledgeable about proper disposal methods.
- Able to work independently or collaboratively as part of a team; contributed ideas for improvement initiatives that increased efficiency.
- Demonstrated excellent problem-solving abilities when faced with unexpected challenges during repair work; able to think quickly under pressure.
- Experienced in performing preventative maintenance on a variety of aircraft systems such as engines, landing gear, fuel systems and electrical systems.
- Demonstrated expertise in inspecting, troubleshooting and repairing aircraft components; proficient with various tools, including hand tools and power tools.
- Developed strong knowledge of aviation safety protocols and regulations; able to identify and address any potential safety hazards.
- Maintained accurate records regarding repairs made on each aircraft component; ensured all procedures were documented properly according to company policy guidelines.
- Exhibited exceptional communication skills when working with other mechanics, engineers, and aircrews to ensure successful maintenance operations.
- Accustomed to assembling new parts onto existing structures by following manufacturer instructions precisely; ensured correct installation every time.
- Utilized excellent organizational skills in prioritizing workload to meet aircraft delivery schedule.
- Reviewed technical publications, forms and records to perform aircraft maintenance.
- Assessed and monitored aircraft weight and balance programs.
- Maintained repair logs, documented all preventive, and corrective aircraft maintenance.
- Replaced and repaired worn, defective and damaged components using hand tools, gauged, and testing equipment.
- Inspected airframes for wear and other defects.
- Examined and inspected aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, and other problems.
- Removed and installed aircraft engines, using hoists, and forklift trucks.
- Prepared and painted aircraft surfaces.
- Cleaned, stripped, primed, and sanded structural surfaces and materials to prepare for bonding.
RETAIL ASSOCIATE
Build-A-Bear
12.2022 - 09.2023
- Assessed customer product needs and interests in order to best recommend suitable items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items while maintaining neat and orderly store.
- Initiated friendly conversation with customers to determine level of assistance required while invited customers to participate in-store activities and promotions.
- Expedited newly received merchandise to sales floor and arranged attractive displays to promote sale.
FLEET AND FAMILY SERVICES CENTER
US Navy
06.2019 - 06.2022
- Managed equipment requests and analyzed / recorded shipment transactions.
- Reported company readiness status to leadership.
- Submit damage reports and filing according to date and time submitted.
- Moved boxes, containers, and pallets with the use of hand trucks and pallet jacks.
- Conducted monthly parts reconciliations with the senior manager and developed causative research against inventory requisition discrepancies.
- Oversaw all quality control inspections and inspectors; ensured building complied with organization standards and identified necessary repairs and scheduled services.
- Increased production by examining and resolving issues within the logistics pipeline.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Maintained thorough documentation covering details like items handled and recipient's responses.
1ST LT MAINTENANCE WORKER
US Navy
06.2021 - 01.2022
- Maintained compliance with internal and regulatory safety standards.
- Used rulers and micrometers to inspect parts and determine dimension requirements.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Calculated required materials needed based on field measurements or work orders.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Collaborated with team members to assess equipment performance needs.
- Cleaned vents and replaced filters to verify proper air flow.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Identified problems during daily work inspections and addressed concerns.
- Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
AVIATION STRUCTURAL MECHANIC
US Navy
09.2015 - 01.2022
- Managed equipment requests and analyzed / recorded shipment transactions.
- Reported company readiness status to leadership.
- Submit damage reports and filing according to date and time submitted.
- Moved boxes, containers, and pallets with the use of hand trucks and pallet jacks.
- Conducted monthly parts reconciliations with the senior manager and developed causative research against inventory requisition discrepancies.
- Oversaw all quality control inspections and inspectors; ensured building complied with organization standards and identified necessary repairs and scheduled services.
- Increased production by examining and resolving issues within the logistics pipeline.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Maintained thorough documentation covering details like items handled and recipient's responses.
FAST FOOD CREW MEMBER
McDonald's
10.2013 - 10.2014
- Answered inquiries, provided instructions, promoted products and services, and resolved customer complaints.
- Utilized active listening skills to assess customer's needs and promote appropriate services and programs.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Assisted manager in daily operations dealing with customer complaints, creating alternative solutions and problem-solving.
Education
Completed Coursework - Aviation Structural Mechanic
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FLAssociate of Arts - General Studies
Florida State College
Jacksonville, Florida, FL12-2025
Skills
- Records Maintenance
- Process Improvement
- Clerical Support
- Equipment Management
- Microsoft Office Suite
- Quality Assurance
- Inventory Control
- Policy Implementation
- File Management
- Customer service
Timeline
VA Work Study
U.S. Department of Veterans Affairs
06.2025 - Current
House Manager
Household
10.2024 - Current
College Student
Career Education
08.2024 - Current
AVIATION MECHANIC
Veterans Alliance
09.2023 - 10.2024
RETAIL ASSOCIATE
Build-A-Bear
12.2022 - 09.2023
1ST LT MAINTENANCE WORKER
US Navy
06.2021 - 01.2022
FLEET AND FAMILY SERVICES CENTER
US Navy
06.2019 - 06.2022
AVIATION STRUCTURAL MECHANIC
US Navy
09.2015 - 01.2022
FAST FOOD CREW MEMBER
McDonald's
10.2013 - 10.2014
Completed Coursework - Aviation Structural Mechanic
Center For Naval Aviation Technical Training (CNATT)
Associate of Arts - General Studies
Florida State College