Malika Napoleon
Middle River,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
MedStar Franklin Square Hospital
12.2022 - 08.2023
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
Customer Service Cashier
Kohls Department Store
08.2021 - 10.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Supervisor in Training
Burlington
01.2020 - 02.2022
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
- Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
Manager
Toys"R"Us
06.2013 - 06.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
General Studies -
Lehman High School
Bronx, NYSkills
Customer Service
- Customer service
- Patience and composure
- Cash handling
- Customer satisfaction
Timeline
Housekeeping Room Attendant
MedStar Franklin Square Hospital
12.2022 - 08.2023
Customer Service Cashier
Kohls Department Store
08.2021 - 10.2022
Supervisor in Training
Burlington
01.2020 - 02.2022
Manager
Toys"R"Us
06.2013 - 06.2018
General Studies -
Lehman High School
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