Malika Peguero
Orlando
Summary
Experienced licensed Health Insurance Agent and former Senior Technical Recruiter with a solid background in engaging clients, assessing their needs, and delivering customized solutions. Skilled at cultivating relationships, leveraging market insights, and providing consultative services to drive successful outcomes. Seamlessly transitioning into the health insurance industry, bringing exceptional communication skills, strategic problem-solving abilities, and a client-first approach honed over years of full-cycle recruitment. Demonstrated success in navigating complex systems, achieving organizational goals, and surpassing performance metrics. Committed to continuous learning and delivering exceptional customer experiences in dynamic, fast-paced environments.
Overview
19
19
years of professional experience
Work History
Licensed Health Insurance Agent
E-TELEQUOTE
09.2024 - Current
- Engage with prospective clients via inbound and outbound calls to assess their health insurance needs
- Provide expert guidance on Medicare Advantage, Medicare Supplement, and Prescription Drug Plans to help clients select the best coverage options
- Explain policy details, benefits, and costs in a clear and professional manner
- Utilize company-provided leads and resources to meet and exceed sales targets
- Build strong relationships with clients by delivering exceptional customer service and addressing questions or concerns
- Maintain compliance with all federal, state, and company regulations regarding health insurance sales
- Accurately document client interactions, applications, and sales activities in the CRM system
- Stay up-to-date on industry trends, plan updates, and changes in Medicare regulations
- Collaborate with team members to achieve department goals and ensure client satisfaction
Senior Technical & Pharmaceutical Recruiter
ALPHA CONSULTING CORP.
02.2021 - 02.2024
- Lead full-cycle recruitment for IT and pharmaceutical positions, successfully placing top-tier talent across various departments
- Manage and mentor a team of six recruiters, overseeing their performance and providing guidance to achieve recruitment goals
- Develop and implement effective recruitment strategies using advanced ATS and HR sourcing tools
- Collaborate closely with hiring managers to understand staffing requirements and ensure a smooth hiring process
- Maintain a new hire quota of 5 hires per month, consistently meeting and exceeding targets
- Conduct comprehensive reference and background checks, ensuring the suitability of candidates
- Leverage social media, job boards, and industry networking events to source and attract highly qualified candidates
- Sourced and placed candidates for science and clinical roles within the pharmaceutical industry
- Continuously follow up with clients to assess their hiring needs and satisfaction with placements
- Achieved a 20% increase in the talent network over the past year
Full Desk Recruiter
DELTA-T GROUP
06.2019 - 10.2020
- Managed a high-volume outbound call outreach of 200+ daily
- Achieved 20 hires per month, exceeding the required quota of 5 hires
- Received recognition from employer for outstanding performance
- Post job openings for teaching and para-professional positions for both regular education and special needs students across job boards, social media, and internal platforms to attract qualified candidates.
- Source, identify, and engage potential teacher and para-professional candidates with experience in special education, as well as those for general education, through LinkedIn, networking events, educational forums, and direct outreach.
- Review resumes and applications to evaluate candidates’ experience, certifications, and qualifications for both general and special education roles, ensuring alignment with the needs of the students.
- Conduct phone screenings and in-person interviews to assess candidates' teaching philosophy, classroom management skills, experience working with special needs students, and cultural fit for school environments.
- Collaborate with school administrators, special education directors, and clients to understand specific needs for general education and special education positions, ensuring alignment on candidate profiles.
- Coordinate and schedule interviews between candidates and school officials, ensuring a smooth and efficient recruitment process for both regular and special needs placements.
- Facilitate job offer negotiations, including compensation, benefits, and terms of employment for successful candidates in both general education and special education roles.
- Maintain and update an applicant tracking system (ATS) with candidate information, ensuring compliance with all company policies, special education requirements, and state/federal regulations.
- Build and maintain a pipeline of qualified teacher and para-professional candidates for both general education and special education roles to ensure readiness for immediate or long-term staffing needs.
- Provide ongoing support to candidates throughout the recruitment process, from initial application to final job placement, ensuring a positive candidate experience for both teachers and para-professionals.
- Track and report on key recruitment metrics, such as time-to-fill and candidate satisfaction, to continuously improve sourcing and placement strategies for both regular and special education positions.
- Attend education-related career fairs, conferences, and job expos to network with potential candidates and increase awareness of teaching and para-professional opportunities in both general and special education.
- Stay updated on trends in education, teacher certification requirements, para-professional qualifications, and special education laws to ensure recruitment strategies are aligned with industry standards.
- Develop and maintain strong relationships with school districts, special education coordinators, and educational institutions, ensuring client satisfaction and successful teacher and para-professional placements for both regular and special needs students.
Office Manager
DORIS JEAN COMMERCIAL CLEANING
01.2013 - 06.2019
- Oversee daily office operations, ensuring efficient workflow and smooth functioning of all departments.
- Manage office supplies, equipment, and maintenance, ensuring availability and proper functioning of resources.
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and service requests in a timely manner.
- Coordinate with vendors and suppliers to maintain stock of cleaning supplies, equipment, and other essential items.
- Develop and manage cleaning schedules for clients, ensuring services are delivered according to agreements.
- Schedule and allocate cleaning teams, optimizing staffing levels to meet client needs and project timelines.
- Supervise office staff, including scheduling shifts, training, and providing guidance to ensure high performance.
- Onboard new employees, providing training on company procedures, safety protocols, and customer service standards.
- Prepare and process invoices for clients, ensuring accuracy in billing based on services rendered.
- Monitor accounts receivable, follow up on overdue payments, and maintain proper financial documentation.
- Maintain financial records, including accounts payable and receivable, expense reports, and budget tracking.
- Assist with monthly, quarterly, and annual financial reporting to ensure compliance with company policies.
- Ensure compliance with OSHA and other relevant regulations, managing employee health and safety records.
- Handle client complaints or issues, resolving them promptly to maintain positive relationships and service satisfaction.
- Input data into the company’s management system, ensuring accurate records for reporting and operational use.
- Assist with marketing and business development, including social media updates, advertising, and client outreach.
- Support the sales team by preparing proposals, client presentations, and materials for business development.
- Prepare and present regular reports on office operations, staffing levels, and client satisfaction to senior management.
- Analyze operational data to identify process improvements and recommend solutions to increase efficiency.
Healthcare Recruiter
HOME CARE ASSISTANCE
01.2012 - 01.2013
- Source, identify, and recruit qualified healthcare professionals, including caregivers, nurses, and home health aides, for in-home care positions.
- Post job openings on various job boards, social media platforms, and local networks to attract top talent in the healthcare field.
- Screen and interview candidates to assess qualifications, experience, and alignment with Home Care Assistance’s values and patient care standards.
- Coordinate and schedule interviews between candidates and hiring managers, ensuring a smooth and efficient recruitment process.
- Conduct background checks, verify certifications, and ensure compliance with state and federal regulations for healthcare workers.
- Maintain a pool of qualified candidates for immediate placement, ensuring quick response for urgent staffing needs.
- Collaborate with the operations and care team to understand staffing requirements, ensuring that all client needs are met with qualified professionals.
- Assist with the onboarding process for new hires, including completing paperwork, conducting orientation, and ensuring proper training for patient care.
- Build and maintain strong relationships with healthcare professionals, providing support and guidance throughout their employment journey.
- Track recruitment metrics such as time-to-fill, candidate quality, and placement success to continuously improve the recruitment process.
- Attend local career fairs, networking events, and community outreach activities to promote Home Care Assistance and attract potential candidates.
- Maintain accurate records in the Applicant Tracking System (ATS), ensuring compliance with company policies and regulatory requirements.
- Provide regular updates to senior management on staffing levels, recruitment efforts, and industry trends to support business growth.
- Resolve any candidate or employee issues promptly to ensure a positive experience and retention in the organization.
- Stay informed about trends in the home care industry, including certification changes and workforce challenges, to adapt recruitment strategies.
Receptionist/Administrative Assistant
LUKOIL PAN AMERICAS
06.2010 - 01.2012
- Greet and assist visitors, clients, and employees, ensuring a professional and welcoming office environment.
- Answer and direct phone calls, take messages, and ensure timely communication across all departments.
- Manage office correspondence, including receiving, sorting, and distributing mail and packages for all employees.
- Handle general email correspondence for employees, ensuring messages are properly routed and responded to in a timely manner.
- Coordinate meeting schedules, including booking conference rooms, arranging travel, and preparing meeting materials.
- Provide administrative support to all employees, including preparing documents, reports, and presentations as needed.
- Assist with data entry and maintaining filing systems for office documents, ensuring all records are accurate and up to date.
- Organize and maintain office supplies inventory, ordering new items as needed to ensure smooth office operations.
- Handle scheduling of appointments, meetings, and events for staff, managing calendars and ensuring all logistics are organized.
- Coordinate office maintenance and repairs, ensuring a clean and functional work environment.
- Assist with the preparation and processing of invoices, purchase orders, and other financial documentation for office operations.
- Support HR and payroll departments with administrative tasks, including document management and employee record keeping.
- Serve as a liaison between employees and management, ensuring effective communication and resolution of concerns.
- Maintain and update employee contact lists, ensuring information is accurate and accessible for all departments.
- Organize company events and employee engagement activities to foster a positive workplace culture.
- Provide assistance with employee correspondence, including drafting and sending notices, memos, and announcements.
- Support executives with administrative tasks such as filing, travel arrangements, and preparation of documents for meetings.
Administrative Assistant to VP of Operations
METROPOLITAN JEWISH HEALTH SYSTEMS
04.2006 - 01.2010
- Provide high-level administrative support to the President and VP of Operations, ensuring efficient management of schedules, meetings, and communications.
- Coordinate and manage calendars, scheduling meetings, appointments, and travel arrangements for the President and VP, ensuring optimal time management.
- Prepare and organize documents, reports, presentations, and meeting materials for executive meetings and presentations.
- Screen phone calls, emails, and other communications, responding on behalf of the President and VP when appropriate and ensuring timely follow-up.
- Organize and manage internal and external communications, including drafting and editing correspondence, memos, and reports.
- Handle confidential and sensitive information with discretion, maintaining confidentiality and professionalism at all times.
- Facilitate communication between the President, VP of Operations, and other senior leadership, departments, and external stakeholders.
- Organize and coordinate board meetings, senior staff meetings, and other high-level events, including logistics, agendas, and materials.
- Assist with the preparation of presentations, financial reports, and strategic documents for leadership review.
- Track and follow up on key action items from meetings, ensuring timely completion and resolution of tasks.
- Maintain accurate records, files, and databases for administrative purposes, ensuring quick access to information when needed.
- Coordinate special projects and initiatives as directed by the President and VP, including research, data analysis, and preparing project timelines.
- Provide support for HR-related functions, including onboarding new hires, managing employee records, and processing time-off requests.
- Liaise with various departments to ensure operational efficiency and smooth execution of organizational tasks and goals.
- Assist with budget preparation and financial tracking, processing expense reports, and handling procurement needs.
- Handle travel logistics for executives, including booking flights, hotels, and ground transportation, as well as preparing itineraries.
- Manage office supplies and equipment inventory, ensuring availability and ordering as necessary to support office functions.
- Assist with external relations and client communication, acting as a point of contact for inquiries and representing the executives in meetings when needed.
Education
Business Administration and Human Resources
Borough of Manhattan Community College
Corporate Assistant Certificate - Administrative and HR Support
Katherine Gibbs School
Health & Life Insurance License
Kaplan University
Orlando, FL09-2024
Skills
- Policy analysis
- Medicare expertise
- Enrollment processing
- Goal oriented
- HIPAA
- Objection handling
- Inbound call management
- Cold calling
- Compliance
- Needs assessment
- Policy comparison
- Individual health plans
Timeline
Licensed Health Insurance Agent
E-TELEQUOTE
09.2024 - Current
Senior Technical & Pharmaceutical Recruiter
ALPHA CONSULTING CORP.
02.2021 - 02.2024
Full Desk Recruiter
DELTA-T GROUP
06.2019 - 10.2020
Office Manager
DORIS JEAN COMMERCIAL CLEANING
01.2013 - 06.2019
Healthcare Recruiter
HOME CARE ASSISTANCE
01.2012 - 01.2013
Receptionist/Administrative Assistant
LUKOIL PAN AMERICAS
06.2010 - 01.2012
Administrative Assistant to VP of Operations
METROPOLITAN JEWISH HEALTH SYSTEMS
04.2006 - 01.2010
Corporate Assistant Certificate - Administrative and HR Support
Katherine Gibbs School
Business Administration and Human Resources
Borough of Manhattan Community College
Health & Life Insurance License
Kaplan University
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