Malika Rivers
Clarkston,GA
Summary
Reliable Financial professional offering 20 years handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Financial Specialist
Metropolitan Park District Of Tacoma
05.2007 - 01.2022
- Processed employee paychecks and statements of earnings and deductions on bi-weekly payroll cycle for 650 to 800 employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained 98% accuracy in transferring correct data from payroll spreadsheets into system.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Audited time sheets and payroll records for accuracy.
- Processed annual unclaimed property reports for state.
- Developed and understanding of office technology to include copy machines, fax machines, 10-key calculators, postage meters.
- Demonstrated excellent communication between vendors, customers, and co-workers.
- Participated in training and development programs to improve customer service skills.
- Developed and implemented new data entry procedures and standards, resulting in 20% reduction in errors as well as 15% increase in productivity.
- Updated existing record with new data, ensuring that databases were up-to-date and accurate, resulting in improved organizational performance.
- Maintained confidentiality of sensitive data and followed data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information.
- Troubleshooted data entry errors, resolving issues quickly and accurately and reducing error rates by 15%.
- Maintained accurate financial records, resulting in successful audits with no major findings.
- Managed accounts payable and accounts receivable, resulting in 95% on-time payment rate and 20% reduction in outstanding balances.
- Researched, recommended, and ordered cost-effective office supplies that resulted in 35% cost savings for organization.
- Answered customer inquires on phone, online, and through email, increasing customer satisfaction ratings by 10%.
- Implemented mailbox management system that improved incoming mail sorting and routing accuracy by 25%.
Payroll Specialist
Select Staff, Ltd.
03.2005 - 02.2007
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided customer service to employees regarding payroll inquiries and issues.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Processed unemployment claims with 75% decrease in account charges for company.
- Processed new employees into payroll system and processed terminations, ensured all final pay benefits were handled correctly.
- Kept up-to-date records of all employees, including their contact information, salaries, and tax withholding information.
- Investigated and resolved any discrepancies or issues related to payroll. This could include incorrect pay, missing hours, or issues with deductions.
- Prepared and filed quarterly and annual tax returns, resulting in 100% compliance rate with all tax regulations.
- Processed W-2's, 1099s and other year-end reports to remain in compliance with state and federal laws.
Clerical Office Assistant
Pierce County Development & Training Department
04.2004 - 11.2004
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Consistently maintained 98% accuracy rate while entering large volumes of data into databases, resulting in improved data quality and increased efficiency.
- Streamlined office operations by effectively managing reception desk, ensuring prompt and courteous responses to inquires and directing calls to relevant departments.
Education
Associate of Applied Science - Accounting
Tacoma Community College
Tacoma, WA06.2005
Skills
Data Entry and Management
Multitasking and Time Management
Adaptability and Flexibility
Patience and Tactfulness
Attention to Detail and Accuracy
Positive Attitude and Enthusiasm
Active Listening and Empathy
Strong Numerical and Analytical Skills
Reliability
Organizational Skills
Software Proficiency (QuickBooks, MUNIS, MS Excel, MS Word)
Telephone Etiquette
Certification
Bookkeeping Systems
Accounting Office Associate
Timeline
Financial Specialist
Metropolitan Park District Of Tacoma
05.2007 - 01.2022
Payroll Specialist
Select Staff, Ltd.
03.2005 - 02.2007
Clerical Office Assistant
Pierce County Development & Training Department
04.2004 - 11.2004
Associate of Applied Science - Accounting
Tacoma Community College
Bookkeeping Systems
Accounting Office Associate
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