Malika Walker
Jacksonville
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA/Caregiver
Onyx Home Healthcare
07.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Fletcher's Tender Care
11.2018 - 08.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Resident Counselor
Daniel Memorial
09.2019 - 07.2021
- Enhanced communication among staff and residents through regular meetings and open forums.
- Evaluated resident progress regularly, adjusting treatment plans accordingly to best meet their needs.
- Maintained accurate records of resident information, including assessments, treatment plans, progress notes, incident reports, and discharge summaries.
- Contributed to overall program evaluation efforts through participation in quality improvement initiatives aimed at enhancing service delivery methods.
Customer Service Representative
GC Services- Call Center
04.2016 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Jacksonville, FL06-2026
No Degree - Nursing
FSCJ
Jacksonville, FLHigh School Diploma -
Wolfson High School
Jacksonville, FL06-2012
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Compassionate communication
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
Certification
- CPR/AED Certification
Timeline
CNA/Caregiver
Onyx Home Healthcare
07.2024 - Current
Resident Counselor
Daniel Memorial
09.2019 - 07.2021
CNA
Fletcher's Tender Care
11.2018 - 08.2021
Customer Service Representative
GC Services- Call Center
04.2016 - 05.2017
Bachelor of Science - Nursing
Chamberlain College of Nursing
No Degree - Nursing
FSCJ
High School Diploma -
Wolfson High School
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