Summary
Overview
Work History
Education
Skills
Timeline
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Malika Whoseley

Pine Bush,NY

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Visionary Business Owner known for high productivity and efficient task completion. Excel in strategic planning, financial management, and operational oversight. Strong leadership skills sharpen ability to inspire teams and drive business growth. Approach challenges with innovative solutions, fostering positive change and organizational development.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

14
14
years of professional experience

Work History

Business Owner

Missfancy’s Bridal
New York, NY
01.2020 - Current
  • Developed business plan to secure financial backing from investors.
  • Identified and recruited staff members, including managers and sales personnel.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Negotiated contracts with vendors for supplies and services.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Resolved conflicts between employees or customers in a timely manner.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Scheduled maintenance activities for equipment used by the business.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Updated website content regularly according to current trends within target markets.
  • Investigated new technologies that could improve efficiency within the organization.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Conducted competitive analysis to inform strategic planning and positioning.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Structured HR consulting services to support clients during organizational developments and changes.

Optometry

University of guyana
Georgetown Guyana
09.2011 - 10.2014
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Educated patients on proper care and handling of eyewear products.
  • Inspected finished eyeglasses for accuracy prior to releasing them to customers.
  • Maintained an organized inventory of frames and lenses on hand.
  • Performed administrative duties such as data entry and filing paperwork.
  • Conducted vision screenings using specialized equipment.
  • Troubleshot technical issues related to optical instruments or devices.
  • Demonstrated how to properly insert and remove contact lenses.
  • Cleaned and sterilized work surfaces before beginning each job.
  • Organized patient records according to established procedures.
  • Scheduled appointments for eye exams with optometrists.
  • Monitored stock levels of optical supplies for reordering purposes.
  • Consulted with customers about insurance coverage options for eyewear purchases.
  • Adhered to health regulations regarding sanitation standards in the workplace.
  • Kept up-to-date with industry trends in order to provide informed advice to clients.
  • Answered phone calls from potential customers inquiring about services offered by the practice.
  • Assisted in fitting frames that were selected by customers while providing feedback on style choices.
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Read new patient glasses prescriptions with lensometer and noted results for treating physician.
  • Obtained accurate patient histories through detailed interviews and documented information in EHR.
  • Facilitated optimal professionals care by exploring past histories, systemic illnesses, and current medications with patients.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Implemented infection control procedures for all optometric instruments and patient contact areas.
  • Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
  • Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Administered and interpreted tests for glaucoma screening and retinal health.
  • Participated in community outreach programs to promote eye health and preventive care.
  • Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.
  • Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Utilized electronic health record systems for accurate and efficient patient data management.
  • Provided visual field testing to evaluate peripheral vision and detect abnormalities.
  • Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
  • Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
  • Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
  • Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
  • Performed frame and lens selection consultations, providing personalized recommendations based on patient needs.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Evaluated prescriptions along with clients' work and personal visual requirements.
  • Documented patient care by charting patient condition and treatment in records.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Communicated with patients to obtain and document medical histories.
  • Promoted healthy vision by counseling and educating patients.
  • Determined most appropriate tools and treatments for specific eye problems.

Quality Control Laboratory Technician

Demerara Distillers
Georgetown
09.2010 - 10.2013
  • Performed detailed analysis of samples using a variety of lab techniques such as titration, spectrophotometry and chromatography.
  • Conducted routine inspections of laboratory equipment to ensure proper working condition.
  • Monitored laboratory operations to guarantee compliance with safety regulations and quality standards.
  • Developed and implemented new methods for testing and analyzing samples in the lab.
  • Recorded test results accurately and promptly in an electronic database system.
  • Evaluated data from tests to determine if products meet specifications or identify areas of improvement.
  • Verified accuracy of all data collected during experiments before submitting final reports.
  • Analyzed data from experiments to identify any trends or anomalies that may affect product performance or reliability.
  • Ensured laboratory supplies were adequately stocked and ordered additional items when necessary.
  • Provided technical support to other departments regarding quality control procedures and protocols.
  • Assisted with troubleshooting issues related to instrumentation or analytical methods used in the lab.
  • Calibrated instruments according to manufacturer's instructions prior to use in experiments or tests.
  • Performed preventative maintenance on laboratory equipment as required by company policies and procedures.
  • Maintained accurate records of all testing activities performed in the lab including sample preparation, calibrations, reagents used.
  • Prepared samples for testing according to established guidelines provided by management.
  • Resolved customer complaints regarding product quality by conducting appropriate investigations into the root cause of the issue.
  • Collaborated with colleagues on projects involving research, development, validation and implementation of new methods for testing materials.
  • Reviewed documents such as SOPs, work instructions, batch records for accuracy and completeness prior to submission for approval.
  • Participated in internal audits conducted by Quality Assurance personnel ensuring compliance with applicable regulatory requirements.
  • Trained junior staff members on laboratory techniques, safety protocols and standard operating procedures.
  • Conducted inner inspections within production and laboratory.
  • Adjusted, repaired and replaced defective equipment parts and materials.
  • Monitored and provided input into improving efficiency of processes and procedures.
  • Analyzed and interpreted test data and determined performance and reliability of materials.
  • Identified quality problems and recommended solutions.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Performed visual inspections of finished products.
  • Conducted tests on product samples and recorded results.
  • Monitored testing procedures to meet established item specifications, standard test methods or protocols.
  • Received and inspected raw materials.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Trained employees in proper equipment use and product testing procedures.
  • Maintained lab cleanliness and safety standards.
  • Calibrated, validated or maintained laboratory equipment.
  • Investigated or reported questionable test results.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Identified and troubleshot equipment problems.
  • Interpreted test results, compared to specifications and control limits and recommended data for release.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Compiled laboratory test data and performed analyses.
  • Conducted routine and non-routine analyses of in-process materials or stability samples.
  • Trained other analysts to perform laboratory procedures and assays.
  • Outlined remediation plans to standardize results to meet compliance regulations.

Education

Associate of Applied Science - Public Health

Borough of Manhattan Community College of The City University of New York
New York, NY
06-2021

Associate of Science - General Business Management

Borough of Manhattan Community College of The City University of New York
New York, NY

Bachelor of Science - Optometry (Pre-Optometry)

University Of Guyana
Georgetown Guyana

Skills

  • Employee Development
  • Resources Allocation
  • Staff Management
  • Business Planning
  • Financial Management
  • Sales oversight
  • Customer Service
  • Quality Assurance
  • Business Administration
  • Business Development
  • Strategic Planning
  • Incident Response
  • Professional Networking
  • Issue Resolution
  • Customer Relations
  • Start-Up Operations
  • Policies and Procedures Development
  • Staff hiring
  • Attention to Detail
  • Cost analysis and savings
  • Public Speaking
  • Innovation management
  • Task Delegation
  • Vendor Relationship Management
  • Consulting
  • Financial Administration
  • Corporate Governance
  • Trends Analysis
  • Negotiation and Persuasion
  • Operations Management
  • Relationship Building
  • Team Collaboration and Leadership
  • Strategic Decision-Making
  • Sales Planning
  • Change Management
  • Financial Planning
  • Social Media Marketing
  • Human Resources Management
  • Sustainable business models
  • Sales Development
  • Performance Improvement
  • Negotiation
  • Process Improvement
  • Work Planning and Prioritization
  • Budget Control
  • Coaching and Mentoring
  • Purchasing and planning
  • Cost Control and Budgeting
  • Driven and Determined
  • Organizational Development
  • Sales strategics
  • Complaint resolution
  • Product Knowledge
  • Appointment Scheduling
  • Report Generation
  • Scheduling
  • Account updating
  • Inbound and Outbound Calling
  • Consultative Sales
  • Data Collection
  • Call Management
  • Data Entry
  • Prioritization
  • Problem-solving abilities
  • Retail Marketing
  • Problem Resolution
  • Calendaring
  • Product Education
  • Report creation
  • Quality Assurance Controls
  • Filing
  • Multi-Task Management
  • Travel Planning
  • Minute Taking
  • Delivery Scheduling
  • Courteous demeanor
  • Payment Processing
  • Coordination
  • Researching
  • Quality Control
  • Documentation
  • Executive management support
  • Product Sales
  • Team Development
  • Customer consulting
  • Typing proficiency
  • Customer Relationship Management (CRM)
  • Adaptive team player
  • Lead Generation
  • Proofreading
  • Clerical Support
  • High-energy attitude
  • Microsoft Office Suite
  • Business development understanding
  • Order Fulfillment
  • [Type] industry regulations knowledge
  • Warranty Service
  • Shipping and receiving understanding
  • Sales expertise
  • 10-Key
  • Schedule mastery
  • Client Relations
  • Document Control
  • Spreadsheets
  • CRM Software
  • Office equipment proficiency
  • Materials Transport
  • System implementation
  • Route Management
  • Administrative Support
  • Technical Support
  • Microsoft Outlook
  • Stock management
  • Escalation management
  • Dispute Resolution
  • Reading Comprehension
  • Conflict Mediation
  • Computer Proficiency
  • Credit card payment processing
  • Senior leadership support
  • Patient testing
  • Glasses repair
  • Customer Education
  • Patient Recordkeeping
  • Insurance processing
  • Appointment Setting
  • Medication Administration
  • Medical terminology proficiency
  • Clinical Documentation
  • Goal Setting
  • Professionalism
  • Organizational Skills
  • Analytical Thinking
  • Time management abilities
  • Problem-Solving
  • Patient Education
  • Patient Scheduling
  • Interpersonal Skills
  • Adaptability and Flexibility
  • Multitasking
  • Physiology expertise
  • Active Listening
  • Adaptability
  • Sterilization procedures
  • Task Prioritization
  • Infection Control
  • Excellent Communication
  • Medical Billing
  • Medical Terminology
  • Patient Assessment
  • Physician assistance
  • Teamwork and Collaboration
  • Aseptic Techniques
  • Customer service abilities
  • Professional Demeanor
  • Contact lens evaluation
  • Patient interview expertise
  • Patient Follow Up
  • Written Communication
  • Medical Coding
  • Interpersonal Communication
  • Reliability
  • Medical History Documentation
  • Team building
  • Continuous Improvement
  • Effective Communication
  • Self Motivation
  • Team Collaboration
  • Patient Care Coordination
  • Physician support
  • Decision-Making
  • Time Management
  • Analytical Skills

Timeline

Business Owner

Missfancy’s Bridal
01.2020 - Current

Optometry

University of guyana
09.2011 - 10.2014

Quality Control Laboratory Technician

Demerara Distillers
09.2010 - 10.2013

Associate of Applied Science - Public Health

Borough of Manhattan Community College of The City University of New York

Associate of Science - General Business Management

Borough of Manhattan Community College of The City University of New York

Bachelor of Science - Optometry (Pre-Optometry)

University Of Guyana

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Malika Whoseley