Work History
Summary
Overview
Education
Skills
Accomplishments
Timeline
Volunteer

Malikah Jordan

Edgewood,MD

Work History

Resident Advisor II

Department Of Juvenile Services
Baltimore, Maryland
08.2012 - Current
  • Enforced policies and safety standards through building and room rounds.
  • Promoted positive relations between residents and staff.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Home Health Certified Nursing Assistant

Self Employed Services
Randallstown, Maryland
09.2010 - 08.2012
  • Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
  • Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
  • Encouraged and supported family members.
  • Carried out day-to-day duties accurately and efficiently.

Nursing Assistant, Same Day Surgery

Mercy Medical Center
Baltimore, Maryland
09.2007 - 09.2010
  • Documented care actions by completing records and logs in medical software system.
  • Observed patients to detect symptoms that required medical attention .
  • Administered treatments such as catheterizations, as directed by nurse or physician.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.

Medical Receptionist

Maryland Health Care Clinic
Baltimore, Maryland
03.2003 - 05.2007
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed and filed financial documentation for accounting purposes.

Receptionist

Good Shepherd Center
Halethorpe, MD
01.2002 - 05.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients .
  • Answered central telephone system and directed calls accordingly.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Front Desk Receptionist

Allcare Physical Therapy
Baltimore, Maryland
02.2000 - 04.2003
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to personnel.
  • Resolved customer issues immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems .
  • Monitored office supplies by checking inventory and placing orders.

Summary

Knowledgeable about security policies, student resources and strategies for building strong and productive relationships with students, staff and colleagues. Positive, upbeat and clear communicator with good interpersonal, multitasking and problem-solving abilities. Proficient in updating logs and filing reports.

Overview

25
25
years of professional experience

Education

Certificate - Nursing Assistant

American Red Cross
Baltimore, MD
07.1990

High School Diploma -

Walbrook High School
Baltimore, MD
06.1988

Skills

  • Resident Program Operations
  • Policy Enforcement
  • Emergency Response
  • Reporting and Documentation
  • Facility Security
  • Staff Training
  • Active Listening
  • Safety Standards and Compliance
  • Daily Living Skills Instruction
  • Event Chaperoning
  • Message Delivery
  • Resident Supervision

Accomplishments

-Training in Prison Rape Elimination Act I applied this education in my day to day work to protect the detained juvenile residents.

-Maintained and organized unit paper work.

- Implemented strategies for listening and keeping a visual on the juveniles.

- Trained new staff on unit procedures.

Timeline

Resident Advisor II

Department Of Juvenile Services
08.2012 - Current

Home Health Certified Nursing Assistant

Self Employed Services
09.2010 - 08.2012

Nursing Assistant, Same Day Surgery

Mercy Medical Center
09.2007 - 09.2010

Medical Receptionist

Maryland Health Care Clinic
03.2003 - 05.2007

Receptionist

Good Shepherd Center
01.2002 - 05.2005

Front Desk Receptionist

Allcare Physical Therapy
02.2000 - 04.2003

Certificate - Nursing Assistant

American Red Cross

High School Diploma -

Walbrook High School

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Malikah Jordan