Malikah Muhammad
Summary
Dedicated professional with over 10 years of experience in customer-facing roles within the insurance industry, specializing in claims assistance, compliance, and client advocacy. Skilled in guiding individuals through complex processes, conducting intake assessments, and delivering clear communication to diverse audiences. Recognized for strong community engagement, problem-solving abilities, and the ability to serve as a trusted representative of the organization. I am eager to discuss opportunities to leverage these skills within your organization.
Overview
9
9
years of professional experience
Work History
Personal Injury Protection Adjuster
CSAA Insurance Group
10.2023 - 02.2025
- Guided customers through the claims intake process, ensuring accuracy and compliance with state and company policies.
- Delivered empathetic and clear communication while helping customers understand benefits and next steps.
- Maintained organized documentation and responded promptly to internal and external requests, similar to outreach intake responsibilities.
Personal Injury Protection Adjuster
GEICO
03.2022 - 10.2023
- Managed customer inquiries with professionalism, ensuring accurate information delivery about available benefits.
- Facilitated negotiations and guided claimants step by step through applications and documentation.
- Strengthened customer trust by providing high-quality service and explaining complex information in simple terms.
Medical Claims Adjuster
Progressive
10.2019 - 03.2022
- Reviewed medical necessity requests and intake documentation, aligning with outreach program intake responsibilities.
- Worked directly with diverse stakeholders (customers, medical providers, attorneys) to ensure fair and timely outcomes.
- Maintained compliance with evolving state regulations and internal standards.
Claims Adjuster/Claims Trainer
GEICO
08.2016 - 07.2019
- Personal Injury Protection Adjuster (2016 – 2019):
Conducted detailed intake, reviewed eligibility documentation, and communicated program outcomes to customers with clarity and empathy. - Liability Claim Trainer (2015 – 2016):
Coached and trained new employees on communication and customer service, developing transferable skills for outreach, education, and community engagement. - Liability Claim Adjuster (2014 – 2015):
Investigated and resolved customer claims through clear communication, accurate documentation, and community resource collaboration.
Education
Bachelor of Science - Business Administration
SUNY Old Westbury
Old Westbury, NY05.2010
Skills
- Customer Outreach & Engagement
- Intake & Application Assistance (eligibility review, documentation)
- Compliance & Policy Knowledge
- Relationship Building & Stakeholder Collaboration
- Data Tracking & Reporting
Timeline
Personal Injury Protection Adjuster
CSAA Insurance Group
10.2023 - 02.2025
Personal Injury Protection Adjuster
GEICO
03.2022 - 10.2023
Medical Claims Adjuster
Progressive
10.2019 - 03.2022
Claims Adjuster/Claims Trainer
GEICO
08.2016 - 07.2019
Bachelor of Science - Business Administration
SUNY Old Westbury
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