Malikah Robinson
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Loan Partner
Neighboorhood Loans
12.2023 - Current
- Processed and closed loans efficiently, ensuring all required documentation was obtained in a timely manner.
- Managed a diverse pipeline of loans, prioritizing tasks effectively to meet deadlines and maintain quality standards.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Built long-lasting realtor relationships through excellent customer service.
Operations Manager
Motto Mortgage
05.2022 - 12.2023
- Managed staff and the work flow of all processing and closing activities.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding, and training of new hires.
- Traveled to develop and maintain relationships with lender partners.
- Processed payroll.
- Devised processes to boost long-term business success and increase profit levels.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
Escrow Assistant
Security 1st Title
05.2019 - 05.2022
- Scheduled closing appointments for sellers and buyers and arranged for delivery of documents for out of area closings.
- Prepared HUD-1 settlement statements to lenders.
- Returned executed loan packages to lenders for review and approval in accordance with their instructions.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Teller Supervisor
Capitol Federal Savings Bank
01.2018 - 05.2019
- Closed personal, auto, and home equity loans.
- Assisted with hiring and onboarding for new employees.
- Supervised and evaluated 13 employees.
- Reviewed and approved account opening documentation to ensure compliance.
- Maintained a strong knowledge of bank products, services, procedures, and regulatory requirements.
Education
High School Diploma -
Southeast High School
Wichita, KS 08.2007 - 05.2011
Skills
- Work flow planning
Staff Management
Operations management
Payroll processing
Time management
Additional Information
- NMLS #1797032
- Kansas Title Insurance License- NPN:19353330
- Kansas Notary Public
- Capitol Federal volunteer of the quarter
References
Basimah Muhammad, Human Resources at Amare Global, (312) 522-3296
Nic Aiello, Account Executive at Rocket Mortgage, (248) 770-1842
Hollye Miles, Office Manager at Twietmeyer Dentistry, (316) 518-5718
Timeline
Loan Partner
Neighboorhood Loans
12.2023 - Current
Operations Manager
Motto Mortgage
05.2022 - 12.2023
Escrow Assistant
Security 1st Title
05.2019 - 05.2022
Teller Supervisor
Capitol Federal Savings Bank
01.2018 - 05.2019
High School Diploma -
Southeast High School
08.2007 - 05.2011