Malika Lisette Green
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Operating Partner
Whataburger
01.2021 - Current
- Network with the local businesses, vendors, schools, and clubs to increase local sales while building relationships, Other duties as assigned.
- Set and implemented promotional strategies to drive business growth
- Determined appropriate financial goals and administered budgets to control expenses.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Chaired partner meetings to drive discussion of matters important to operations, keeping discourse on-topic and moving at efficient pace.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Conducted forecasting for business based upon upcoming business events and weekly trend
- Improved staff morale and reduced employee turnover by 70%
Shift Manager
Whataburger
09.2018 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Tracked receipts, employee hours and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained back-up associates and led crew members in managing operations of storefront.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Marketing Team Associate
Alorica
12.2017 - 05.2018
- Connected customers with dealerships concerning future vehicle purchases
- Customer experience, no matter how call may have started the goal was to be positive and helpful to their needs
- Kept in contact with customers to make sure the lead was successful, or offered further assistance with another lead
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Educated new hires on company policies and procedures by designing and developing training program.
Education
High School Diploma -
Cedar Park High School
Skills
- Operational Procedures
- Safety Standards
- Administrative Management
- Team Bonding
- Conflict management
- Performance Management
- Staff Retention
- Conflict Management
- Performance Evaluations
- Cross-Training Skills
- Microsoft Office Suite Expertise
- Hospitality Management
Accomplishments
Achieved employee of the month within first month of employment at Whataburger.
Achieved a rising star award at Alorica within first month of employment.
Achieved employee of the month by completing leads with accuracy and efficiency.
Supervised team of 50 staff members.
Certification
- CM - Certified Manager Certification
- Food handlers
- Servesafe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operating Partner
Whataburger
01.2021 - Current
Shift Manager
Whataburger
09.2018 - Current
Marketing Team Associate
Alorica
12.2017 - 05.2018
High School Diploma -
Cedar Park High School
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