Summary
Overview
Work History
Education
Skills
Timeline
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Malika Seymour

Southfield

Summary

Results-driven marketing and client relationship professional with over seven years of experience in strategic planning, client engagement, and project management. Adept at developing and executing marketing campaigns, managing client accounts, and fostering strong customer relationships to drive business growth. Proficient in data analysis, lead generation, and content development, with a strong ability to navigate complex projects and enhance operational efficiencies. Recognized for an authentic, customer-centric approach that consistently increases client satisfaction and retention.

Overview

7
7
years of professional experience

Work History

Account Manager

One10 Marketing
11.2022 - 09.2024
  • Contribution: Facilitated and managed all communication between clients and teams, driving quarterly planning and reporting.
  • Results: Developed tailored communication and marketing promotions, significantly enhancing client engagement and reach, long term relationship building.
  • Impact: Strengthened client relationships, ensuring continual business growth and increasing fiscal revenue each year through strategic relationship building and customer focus.

Marketing Coordinator

Mango Languages
01.2022 - 10.2022
  • Contribution: Organized marketing initiatives with a focus on content that supports end users and implemented targeted email marketing and advertising campaigns.
  • Results: Successfully increased user engagement through strategic content placement and marketing campaigns.
  • Impact: Boosted lead generation and client acquisition by effectively targeting prospects and refining marketing objectives, demonstrating a keen capacity for both strategic planning and execution.

Renewal Account Manager

Mango Languages
03.2020 - 10.2022
  • Contribution: Managed and renewed subscriptions for over 340 accounts, creating multimedia content tailored to the public library market.
  • Results: Enhanced client satisfaction and subscription renewal rates through effective account management and support.
  • Impact: Addressed and resolved client pain points through webinars and multimedia content, fostering strong client relationships and securing continued business engagements.

Client Care/Project Manager

Brandply
08.2017 - 03.2020
  • Contribution: Addressed and resolved client issues, created training manuals for new hires, and managed office projects.
  • Results: Improved client service delivery and operational efficiencies within the client care department.
  • Impact: Enhanced team productivity and project success rates through effective training and management, reinforcing a culture of collaboration and achievement within the company.

Education

Bachelor of Arts -

Northern Arizona University
Flagstaff, AZ

Skills

  • CRM & Marketing Automation Tools (SalesForce)
  • Data Analytics & Reporting
  • Microsoft Office Suite & Google Workspace
  • Teamwork and collaboration

Timeline

Account Manager

One10 Marketing
11.2022 - 09.2024

Marketing Coordinator

Mango Languages
01.2022 - 10.2022

Renewal Account Manager

Mango Languages
03.2020 - 10.2022

Client Care/Project Manager

Brandply
08.2017 - 03.2020

Bachelor of Arts -

Northern Arizona University

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Malika Seymour