Malika Sylwia Moretti

• Networked to build client base and promote products to new and existing clients.
• Called lead lists resulting from various marketing campaigns to achieve sales.
• Researched best practices for outreach programs in related fields.
• Updated customer information in the database accurately.
• Documented sales call data in company software.
• Attended conferences, workshops, seminars, and other networking events.
• Prepared presentations about the organization's services for public speaking engagements.
• Provided timely, courteous, and knowledgeable responses to information requests.
• Developed new leads each day at or above quotas.
• Followed up on sales leads through outbound calling.
• Participated in fundraising activities to support programs.
• Reviewed existing policies and procedures related to outreach efforts.
• Organized and facilitated community meetings and educational events.
• Collaborated with staff members across departments on shared goals.
• Conducted outreach activities to promote awareness of the organization's services.
• Developed and maintained relationships with key stakeholders in the community.
• Compiled data from surveys, focus groups, interviews.
• Identified potential partners for collaborations or joint ventures.
• Managed social media accounts to engage target audiences.
• Provided customer service and responded to inquiries from clients.
• Created promotional materials for special events, campaigns, and initiatives.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.
• Coordinated logistics for outreach activities such as trainings or workshops.
• Analyzed trends in customer feedback to inform improvement strategies.
• Collaborated with new customers to give details about company offerings.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.

• Participated in strategic planning sessions to develop long-term goals for the organization's clinical operations department.
• Provided clinical oversight for many patients.
• Managed overall operation of nursing services and patient care by handling financial management, quality assurance, patient care, safety risk management and facility maintenance.
• Maintained communication and transparency with governing boards, department heads and medical staff.
• Conducted regular meetings with clinicians, administrators, and other staff to discuss budget issues and program performance.
• Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
• Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
• Managed relationships with external vendors providing services such as laboratory testing or medical equipment maintenance.
• Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
• Introduced new departmental policies and oriented staff to facilitate adoption of changes.
• Identified opportunities for process improvements within the clinical environment that would lead to increased quality outcomes.
• Negotiated contracts with vendors for supplies, services, and equipment at competitive rates.
• Monitored staffing levels in order to optimize productivity and minimize overtime costs.
• Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
• Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
• Reviewed patient charts as needed in order to verify accuracy of coding practices or documentations requirements.
• Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
• Established standards for selection, promotion and termination of staff.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Oversaw daily activities and interactions with patients.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Explained policies, procedures and services to patients.
• Interviewed applicants and made recommendations for new hires.

• Conducts psychotherapy sessions to address mental health concerns in individuals, couples, and families.
• Provides crisis intervention services for clients in need of immediate assistance.
• Develops treatment plans based on individual needs and goals set by client.
• Assesses client's progress towards their established goals through frequent evaluations.
• Collaborates with other healthcare professionals to provide comprehensive care for clients.
• Facilitates psychoeducational groups focused on teaching skills related to mental health wellness.
• Maintains detailed records of client interactions and progress notes in accordance with regulations.
• Educates clients about community resources available to support them during recovery process.
• Provides referrals to other medical specialists or social service agencies as needed.
• Attends regular team meetings with colleagues to discuss cases, develop strategies, and review best practices.
• Provides education on mental health topics at school assemblies, public forums.
• Participates in continuing education programs to stay up-to-date on current trends in the field.
• Adheres strictly to ethical guidelines set forth by relevant professional organizations.
• Evaluates research studies related to clinical practice in order to improve effectiveness of interventions.
• Establishes rapport quickly with new clients by demonstrating empathy and understanding.
• Collaborates with treatment team to advocate for patients' needs and help shape effective treatment plans.
• Develops therapeutic treatment plans in both medical and community-based settings.

Proven track record in business development, sales, and marketing with expertise in data-driven strategies and team leadership.
Skilled in identifying new business opportunities, forging strategic partnerships, and driving revenue growth.
Adept at analyzing market trends, forecasting goals, and spearheading data management to optimize outreach efforts and return on investment.
Strong background in leading cross-functional teams, enhancing employee engagement, and developing targeted promotional campaigns.
Excellent communication and interpersonal skills with the ability to build rapport with diverse stakeholders and diffuse tense situations.

Professional Experience

Business Development and Sales Leader

Spearheaded business development initiatives, identifying new opportunities and forging strategic partnerships to elevate market position and achieve organizational goals.
Leads high-performing sales teams, setting program objectives and goals, and ensuring targets were met within established timelines.
Collaborates with cross-functional departments, including marketing, to develop targeted campaigns and drive business growth.
Conducts market research and analyzed data to forecast goals, refine strategies, and optimize outreach efforts.
Provides leadership and mentorship to enhance employee engagement, motivation, and performance.

Community Outreach and Engagement

Implements community outreach and engagement plans to reach vulnerable communities and build brand awareness.
Collaborates with community-based organizations and stakeholders to address initiatives and advocate for organizational interests.
Maintains outreach contacts and tracked progress toward base-building goals.
Facilitates communication between various offices and stakeholders to align strategies and achieve objectives.

• Creates and manages strategic partnerships with vendors, suppliers and other organizations to maximize business opportunities.
• Develops and maintains relationships with key customers, industry influencers and media contacts.
• Manages the designs, production and distribution of promotional materials including brochures, catalogs, press releases, newsletters and advertisements.
• Organizes trade shows, conferences, seminars and special events for the purpose of generating leads or promoting products and services.
• Analyzes sales data to determine trends in customer purchasing behavior.
• Negotiates contracts with vendors for advertising space or services rendered.
• Monitors industry trends to recommend changes in marketing plans or initiatives that would improve company performance.
• Identifies potential growth opportunities through analysis of current market conditions.
• Builds strong relationships with external partners such as public relations firms or creative agencies.
• Develops business plans for expanding into new markets or launching new products and services.
• Cultivates business partnerships to build lasting relationships with internal and external parties.
• Interviewes and hired talented individuals to add value to marketing team.

Skills

Business Development
Sales Leadership
Data-Driven Strategies
Market Research and Analysis
Team Management
Cross-Functional Collaboration
Promotional Campaigns
Community Outreach and Engagement
Stakeholder Relations
Employee Development
Conflict Resolution

• Assists Chair in developing and implementing strategic plans for events.
• Collaborates with other co-chairs on planning and organizing activities during the event.
• Coordinates with vendors, sponsors and volunteers to ensure all needs were met.
• Provides support to chair in setting goals and objectives for each event.
• Maintains communication between staff, board members and stakeholders throughout the event process.
• Develops agendas, monitored timelines and delegated tasks to ensure successful event outcomes.
• Conducts research to identify potential venues and vendors for events.
• Compiles reports summarizing progress of events before, during, and after completion.
• Creates budget proposals for various aspects of the event including catering, entertainment, decorations.
• Attends meetings as required by chair or other stakeholders involved in the event organization process.
• Negotiates contracts with vendors and suppliers for services needed at the events.
• Develops marketing strategies aimed at increasing attendance at the events.
• Reviews feedback from attendees post-event to evaluate success rate of initiatives taken up during the event organization process.

• Conducted admission reviews working with Assessment and Referral Services to stay abreast of admissions.
• Conducted concurrent and extended stay reviews on appropriate day and/or specified time.
• Prepared and submitted appeals to third party payors, effectively coordinating collection of all pertinent data to support the hospital and patient’s position.
• Called/faxed discharge information to insurance companies within 24 hours of discharge to ensure the facility is paid for the hospital stay.
• Maintained and updates logs of review and maintains other appropriate records of the Utilization Review department.
• Communicated pertinent third party payors issues to doctor and treatment team.
• Attended daily treatment team meetings to discuss acuity issues, third party payors needs and gather information for reviews.
• Worked independently in gathering information for reviews from the patient record, taking the initiative to seek information from members of the treatment team.
• Understood and communicated insurance information to team members, including benefits and levels of care offered.
• Performed internal utilization reviews as indicated.
• Identified, documented, and reports any and all instances of adult or child abuse and neglect to the appropriate parties including a member of management, the police, and state agencies.
• Supervised the Assessment & Referral and Admitting department employees in their daily activities in the director’s absence.
• Enforced all hospital policies and procedures fairly and consistently.
• Educated and supervises staff in compliance with staff development in-service programs.
• Obtained pre-certification as needed for patients being admitted into the hospital for care.
• Worked in partnership with UM team on issues with new admissions, missing authorizations and/or delays in securing authorizations, as needed.
• Had a working knowledge of insurance verification and benefits.
• Provided consultation to intake and admitting staff regarding referral information and screenings.
• Performed audits on the intake call log, including correcting discrepancies, and educated staff on inconsistencies.
• Provided information to patients and referral sources regarding treatment programs, insurance information and admission procedures.
• Worked a schedule that is conducive to the needs and objectives of the department and hospital.
• Communicated with physicians, program directors, charge nurses, etc. regarding anticipated admissions.
• Provided follow-up to referral sources and patients awaiting admission.
• Performed phone screening evaluations to determine appropriateness of admission to the hospital, in consultation with the staff psychiatrist or Medical Director.
• Maintained accurate census board and reports .
• Collects records and analyzed admitting statistics and reports these to required offices.
• Worked on call.

• Researched health center standards and guidelines to identify best practices and improvement opportunities.
• Developed and maintained computerized record management systems to store and process data.
• Prepared informative manuals and training guides to assist with successful management of healthcare system.
• Maintained database of personnel activities with digital record-management systems.
• Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
• Conducted public relations activities on behalf of facility to promote medical services.
• Improved financial effectiveness by informing and advising board members of current trends, issues and activities.
• Facilitated necessary changes to policies or procedures to improve operations.
• Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
• Chaired staff meetings, providing status updates on key activities to clinical management.
• Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
• Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
• Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
• Maintained outreach contacts in organization's database to track progress toward base building goals.
• Developed and distributed written materials to inform potential clients of available services and to generate financial and volunteer support.

• Hours per week: 60+ - BHOP Element Chief/in charge of the BHOP clinic
• Preceptor and supervisor to new incoming active duty providers, residents, and civilian providers
• Provided didactics to new incoming social work residents/new civilian providers - Conducts comprehensive and complex risk assessments, crisis intervention, clinical interviews, and clinical assessment of adults
• Provided individual and group therapeutic treatment to Airmen and their family members
• Provided advanced level case management interventions used in the treatment of Service Members with polytrauma injuries, traumatic brain injuries, visual impairment, post-traumatic stress disorder, addictions, and other serious disorders
• Provided consultation to colleagues and residents on the psychosocial treatment of patients treated in specialty areas, rendering professional opinions based on experience and expertise and role modeling effective social work practice skills
• Provided assessments and referral services to community agencies, ensured the staff had up to date knowledge regarding community resources
• Educated Airmen and command teams on behavioral health concerns in an active duty population
• Monitored the efficiency, effectiveness, timeliness, quality of services offered in the clinic including EFMP
• Provided support to chaplains, peers, and behavioral health technicians providing traumatic event management briefings and other tragedies on base
• Interviewed family members and reviews medical records of family members in support of the Exceptional
• Maked recommendations based on medical conditions for family members to pcs
• Constantly worked on ways to innovate and improve processes working with higher echelons and outside agencies to develop plans and implement procedures eroding the stigma of behavioral health care
• Reviewed and assessed relevant data to ensure plans work
• Consistently volunteered for extra assignments, speaking opportunities, intensive clinical trainings, and efforts to optimize employee work environment and performance.
• Prepared informative manuals and training guides to assist with successful management of healthcare system.
• Facilitated necessary changes to policies or procedures to improve operations.
• Developed and maintained computerized record management systems to store and process data.
• Facilitated consistency in delivery and quality of services by hiring and supervising top-notch employees.
• Created business plans to optimize staffing efficiencies and reporting structures.
• Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
• Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
• Maintained database of personnel activities with digital record-management systems.
• Chaired staff meetings, providing status updates on key activities to clinical management.
• Represented company professionally when engaging with public and government agencies.
• Conducted public relations activities on behalf of facility to promote medical services.

• Hours per week: 80+ - Provided professional clinical social work services in support of the David Grant Medical Center requirements and initiatives including Telehealth services
• Preceptor and supervisor to new incoming active duty providers, residents, and civilian providers
• Independently assessed patients throughout the Mental Health Clinic and/or Emergency Department from a person, problem, situation and/or bio-psycho-social perspective
• Provided clinical counseling, crisis intervention, disaster relief, critical event debriefing, teaching and training, supervision, research, administration, consultation and policy development in various military settings
• Developed preliminary disposition plan which incorporates safety plan, treatment plan, and discharge plan in the
• Mental Health Clinic setting and throughout the Emergency Department
• Carried out individual, couples or family sessions addressing emotionally charged issues/concerns, including, but not limited to: suicide/homicide, anger management, end of life issues, grief responses, existential distress,interpersonal difficulties, mental health issues, addiction, and domestic violence
• Independently identified high-risk patients and provides treatment and case management services
• Enhanced unit readiness and the emotional well-being of military members, their family members and other eligible beneficiaries including veterans
• Worked closely with the Chief of Medical Staff in in-processing and out-processing of medical providers and reviewing credentialing issues
• Part of a Multidisciplinary Team and provided mental health consultation and recommendation for sexual abuse cases and domestic disturbances
• Participated in meetings with a Multi-Disciplinary Team of medical providers providing peer reviews - Provided informal feedback and periodically evaluates employee performance
• Conducted crisis intervention patient care to active duty members, their families, children, and veterans throughout the Emergency Department
• Evaluated walk- patients and provided extended crisis interventions
• Was embedded with the Security Forces providing support and counseling 24/7
• Was embedded with the Recruiting Squadron
• Was embedded with the EOD Squadron
• Provided clinical counseling to LGBTQ patients and transgender patients.
• Provided excellent service to patients through personable communication.
• Verified patient health history and contact information for chart accuracy.
• Guided clients in development of skills and strategies for dealing with individual problems.
• Followed standard admissions procedures and documentation requirements for client intakes.
• Organized personalized discharge plans to oversee safe and effective reintegration.
• Documented patient interactions in compliance with HIPAA requirements.
• Documented behavioral incidents to keep accurate records.
• Planned and implemented safe interventions consistent with treatment goals.
• Documented services and collected required data for evaluation.
• Wrote timely and accurate case notes to inform follow-up for effective, successful case management.
• Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
• Cultivated relationships with fellow staff members to enhance team collaboration.
• Selected to mentor new interns on case management strategies, agency software and community services.
• Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
• Diagnosed disorders according to DSM-IV criteria and used ICD-10 codes for documentation.
• Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
• Served as agency liaison among other service providers, community organizations and government entities
• Gave presentations to interdisciplinary team members, including clinical documentation and therapeutic observations.
• Coordinated lectures and recreational activities for patients.

• Hours per week: 70+ - Provided professional social work services in support of the David Grant Medical Center/ Mental Health
• Department requirements and initiatives
• Provided clinical counseling, crisis intervention, disaster relief, critical event debriefing, teaching and training, supervision, research, administration, consultation and policy development in various military settings
• Enhanced unit readiness and the emotional well-being of military members, their family members and other eligible beneficiaries including veterans
• Participated in meetings with a multi-disciplinary team of medical providers
• Conducted crisis intervention patient care to active duty members, their families, and veterans throughout the
• Emergency Department
• Evaluated walk-in patients and provides extended crisis intervention
• Provided programs, briefing, and services aimed to strengthen and enrich military families
• Preformed special staff functions in health support for commanders at all levels
• Consulted with other professionals regarding the treatment of specific clients including high interest patients - Served as assistant suicide prevention officer
• Worked with patients presenting wide range of conditions, including behavior disorders, severe mental illness, drug and alcohol abuse, physical and mental abuse, and family issues
• Worked closely with Mental Health Flight to promote flight vision, goals, and objectives in line with Flight,
• Medical Group, and Air Force Medical Services
• Assisted entering case data into the program database, using ACCSESS, Microsoft Excel, AHLTA, ESSENTRIS,
• Used active listening skills and supportive diction to cultivate client rapport and open communication.
• Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
• Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
• Researched and located resources and services available to clients to provide housing assistance, nutrition assistance and medical assistance.
• Assisted homeless clients with procuring mental health support and other various community resources.
• FASOR, Opal, and other required databases
• Contributed to professional environment using appropriate leadership skills.

• Hours per week: 50+ - Provided professional social work services in support of the Family Advocacy Program (FAP) requirements and initiatives
• Provided DoD mandated initial and annual Commander/First Sergeant training to ensure leadership are aware of all guidelines, directives, and offer assistance
• Provided case assessment and insight to command teams during Case Review Board (CRB) meetings
• Participated in meetings with a multi-disciplinary team of medical providers
• Provided community outreach and intervention services to the military community that promotes healthy, violence free families
• Provided programs, briefing, and services aimed to strengthen and enrich military families
• Provided primary and secondary prevention programs, training for other health care professionals and other personnel installation wide on issues related to the prevention of family maltreatment, and multi- level community organization collaboration
• Developed and implemented prevention programs and support services aimed at reducing the incidence of family maltreatment among active duty, retired military members, and their families
• Supervised use of therapy by all Family Support Outreach staff and timely completion of case notes
• Facilitated using primary and secondary prevention techniques to include: Parenting Skills classes, Taking
• Control (Stress/Anger) classes, Special Theme/Community Family Events, Family Maltreatment,
• Active communication classes, and SafeKids training for children
• Supervised team and conducted performance reviews to evaluate and offer constructive feedback.
• Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
• Tracked data using spreadsheets to record pledges, phone calls and canvassing.
• Implemented community outreach and engagement plans to reach vulnerable communities.
• Trained members to develop skills, analysis and commitment toward mission.
• Collaborated with community-based organizations and key stakeholders to address community initiatives.
• Forecasted and assessed annual, quarterly and monthly goals by analyzing report data.
• Assisted entering case data into the program database, using ACCSESS, Microsoft Excel,AHLTA, FASOR, Opal, and other required databases
• Provided or facilitated support at times of crisis or as backup to Outreach Specialists - Developed and supported teams within the organization and the program to support engagement and involvement among employees - Ensured that performance outcomes, independence index, and program performance are of the highest quality - Identified and maintained connections to on and off base resources
• Liaison to civilian community regarding FAP services

• Hours per week: 40 - Performed orientation function by describing to clients the general nature and goals of the program and the program’s specific rules, parameters, costs, and client rights
• Performed charting function; creating, printing and filing all necessary documentation to include but not limited to service begin/end, assessment, treatment plans, reviews discharging (discharge assessment, plan and summary)and progress notes (individual, group, educational and administrative)
• Conducted biopsychosocial screening assessments function by utilizing the DSM 5 and by identifying clients’ strengths, weaknesses, problems, and needs for the development of treatment plans
• Performed treatment planning function by identifying and ranking clients’ problems, establishing agreed upon immediate and long term goals, and deciding on treatment methods and resources to be utilized
• Performed counseling function by utilizing special skills to assist clients in achieving objectives through evaluation of problems and their ramifications, examination of attitudes and feelings, consideration of alternative solutions, and decision making
• Facilitated psychoeducational support groups for females and males dealing with substance abuse, sexual assault, domestic violence, suicidal ideation, and various other psychosocial stressors
• Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
• Supported and counseled clients with drug and alcohol addiction.
• Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
• Collaborated with patients to establish post-treatment strategies for sobriety.
• Developed and facilitated relapse prevention programs.
• Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
• Developed referral process to assist client access to special programs and services.
• Led supportive group discussions and education sessions with alcohol and drug users and families.
• Identified problem areas impacting participants' ability to successfully complete treatment.
• Worked closely with drug court staff in designing treatment plans specific to client needs.
• Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
• Performed case management function by initiating activities, which bring people, services, agencies, and other resources together within a planned framework of action working toward the achievement of established goals
• Performed crisis intervention function by responding to clients’ needs during acute emotional and/or physical distress
• Performed client education function by providing information to clients concerning alcohol and drug abuse, recovery, and available services and resources
• Performed referral function by identifying the needs of clients, which cannot be met by the counselor or agency and helping clients use available support systems and community resources
• Performed consultation function by working with other counselors and professionals regarding client treatment services to assure comprehensive, quality care to clients .

• Hours per week: 40 - Provided clinical and, in support of the Family Advocacy Program, Department of Social
• Work mission, such as information and referral, screening walk-in clients and provided appropriate direct social work services or referred to appropriate behavioral health and/or community resources as needed
• Assisted with case management of Family Advocacy Program clients, including scheduling cases for the Case
• Review Committee (CRC), establishing and maintaining communication with Chains of Command, monitoring treatment compliance, conducting follow up calls and appointments with selected clients under supervision of al licensed provider
• Assisted with evaluation and treatment of spouse, intimate partner, and child abuse referrals under supervision of a licensed social worker
• Researched and analyzed community needs to determine program directions and goals.
• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
• Spoke to community groups to explain and interpret purposes, programs and policies.
• Collaborated with dynamic interdisciplinary treatment teams to develop and implement treatment plans.
• Developed workable solutions for recurring problems for individuals and families.
• Consulted with staff on resolution of complex service issues.
• Assisted inputting case data into the program database, gathers and analyzes statistical data for a variety of complex reports using ACCSESS, Microsoft Excel, FASOR, and other required databases
• Managed the expeditious transfer of cases to and from other Family Advocacy Programs/Medical Treatment
• Facilities (MTF)
• Assisted the clinic supervisor and staff in optimizing patient care access, patient satisfaction and performance improvement activities
• Provided back up coverage for FASOR/CRC administration

• Hours per week: 40 - Conducted intake assessments and referrals for incoming child abuse/neglect cases, spouse abuse cases, and verbal dispute cases at the Military Police Station
• Malika Sylwia Moretti, MSW, LCSW, BCD - Coordinated with and provided referrals from the Military Police Station to Family Advocacy Program,
• Criminal Investigation Division (CID), and Child and Family Assistance Center (CAFAC)
• Informed victims about legal processes and timelines.
• Reviewed and analyzed violent crime reports to identify crime trends.
• Attended hearings with victims to provide emotional support.
• Maintained confidentiality through stringent handling of charts and data.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Worked with care team to assess client needs and discuss collaborative treatment efforts.
• Preformed day call
• Co-facilitated groups (Domestic Violence; Parenting; Building Healthier Relationships
• Carried caseload (5-10)
• Controlled traffic during Case Review Committee
• Maintained access to database
• Assisted with transferring and closing cases
• Presented cases to the Case Review Committee
• Assisted with maintenance of the charts for Family Advocacy Program
• Participated in discharge planning meetings with multi-disciplinary team of medical providers.

• After-School Psychosocial Education Program
• Parents and, Hours per week: 20 - Provided individual, home-based, and group intervention services to a diverse population of children and their families in Early Head Start and Head Start Center
• Provided consultation services to teachers and other staff members
• Implemented strategies to take advantage of new opportunities.
• Worked closely with human resources to support employee management and organizational planning.
• Supported various program activities, assisting with administrative tasks.
• Participated in treatment planning by helping to identify clients’ needs, problems, and strengths
• Maintained department, patient, program, and related documentation ensuring that forms are properly and promptly completed and routed
• Completed a three day training on development disorders of infancy and early childhood.

• Designed study programs based on school curriculums and students needs to help each excel in studying for and taking examinations
• Coached students through challenging material with positive reinforcement and encouragement.
• Monitored students' math skills using progress assessment tools.
• Developed handouts, study materials and quizzes.
• Emphasized importance of good study habits and devised homework schedules to assist students in implementing tailored study plans.
• Engaged students and made lessons entertaining to hold interest and encourage learning.
• Created and implemented individual lesson plans based on student learning styles.
• Designed individual tutoring plans for students of different levels.
• Researched and recommended textbooks, software and other learning materials to complement tutoring.
• Utilized positive reinforcement techniques to encourage and motivate students.