Malik E. Clinton
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
DCPS Volunteer
Dc Public Schools
Washington, DC
09.2021 - Current
- Serves as a teacher's assistant to a class of 23 students.
- Assist students in reaching a 75% classroom average on iReady.
- Responsible for managing lunch and recess for the class of students.
- Available as an on-call assistant for all classroom needs and emergencies.
Conference Lead
Georgetown University
Washington, DC
09.2021 - Current
- Oversaw a client list of 8 clients with 30 program sessions.
- Directly managed the residential experience of 3,300 summer guests.
- Managed financial data for clients totaling 2.3 million dollars in generated revenue.
- Directly supervised and managed a team of 5 assistants including conducting employee evaluations, managing schedules, and providing conflict mediation.
Shift Manager
STARBUCKS COFFEE COMPANY
Washington, DC
11.2017 - 05.2023
- Coached crew members to optimize performance leading to a 60% boost in sales.
- Served as point manager for conflict resolutions between employees and customers.
- Exercised composure under pressure and in escalated customer service scenarios.
Consultant
Shepherd’s Table Inc
08.2022 - 01.2023
- Lead round-table conversations with the executive team improving volunteer retention rates by 33%.
- Proposed 3 templates for further non-profit development resulting in a 24% rise in employee retention for 2022.
- Interviewed over 100 Silverspring residents evaluating the non-profit's community impact, generating $11,000 raised for the organization.
Education
Bachelor of Arts - Sociology
Georgetown University
Washington, DC05.2025
Skills
- Performance Feedback
- Customer Service Excellence
- Customer Consulting
- Professional Relationships
- Statistical Reporting
- Curriculum Design
Timeline
Consultant
Shepherd’s Table Inc
08.2022 - 01.2023
DCPS Volunteer
Dc Public Schools
09.2021 - Current
Conference Lead
Georgetown University
09.2021 - Current
Shift Manager
STARBUCKS COFFEE COMPANY
11.2017 - 05.2023
Bachelor of Arts - Sociology
Georgetown University