Malik Hunter
Houston,TX
Summary
Dynamic customer service professional with over 7 years of experience dedicated to enhancing client experiences in fast-paced environments. Known for my strong communication skills, empathy, and ability to resolve issues effectively, I prioritize customer needs while upholding company values. With a proven track record of making quick, informed decisions, I am eager to contribute to a collaborative team that innovates and elevates customer satisfaction.
Overview
5
5
years of professional experience
Work History
PAC Care Coordinator
CareCentrix
Hartford, CT
02.2023 - 05.2024
- Processed patient intake information and updated medical records prior to treatment.
- Accessed programs and constructed strategies based on patient means and needs.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Organized staff meetings to foster collaboration with health groups to ensure policies and procedure are met.
- Assisted patients in transitioning to the appropriate healthcare facilities or home based on their required level of care.
Travel & Lifestyle Consultant
American Express
Remote
10.2021 - 09.2022
- Coordinated domestic/international client travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Maintained knowledge of airline regulatory requirements, security protocols, and industry standards.
- Protected secure data files and regulated access.
- Handled travel arrangements for enterprise groups, executives and clients requiring special needs.
Quality Documentation Specialist
Nuance
Remote
05.2021 - 12.2021
- Analyzed audio recordings of patient clinic visits, summarized medical facts in clinical reports (History of Present Illness, Diagnosis Codes, Physical Exam, Results, Assessment & Plan).
- Achieved proficiency in navigating the Electronic Health Record System (EHRS).
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
Seasonal Prior Authorization Specialist
Prime Therapeutics
Remote
11.2019 - 02.2020
- Reviewed and processed prior authorization requests for Blue Cross Blue Shield members.
- Analyzed fax requests and documentation to determine covered benefits, codin diagnoses of service and procedures according to HIPPA standards.
- Coordinated resolutions for time-sensitive issues and appealed denied authorizations.
- Provided information securely to clients, pharmacists, and doctors regarding patient benefits and drug coverage.
- Used RxConnect to input claims, prior authorization, and medical data into system.
Education
High School Diploma -
Albany High School
Albany, GASome College (No Degree) - (Some College)
Lone Star College
Houston, TXSkills
- Customer-Centric Mindset
- Analytical Problem-Solving
- Time Management and Organization
- Emotional Intelligence
- Team Collaboration
- Adaptability and Resilience
- Effective Communication
Timeline
PAC Care Coordinator
CareCentrix
02.2023 - 05.2024
Travel & Lifestyle Consultant
American Express
10.2021 - 09.2022
Quality Documentation Specialist
Nuance
05.2021 - 12.2021
Seasonal Prior Authorization Specialist
Prime Therapeutics
11.2019 - 02.2020
High School Diploma -
Albany High School
Some College (No Degree) - (Some College)
Lone Star College
Similar Profiles
Charles WhiteCharles White
Healthcare Customer Service Expert at CareCentrixHealthcare Customer Service Expert at CareCentrix
Renee C. JohnsonRenee C. Johnson
Customer Solutions Expert II – Verifications Associate/Claim Service Center at CARECENTRIXCustomer Solutions Expert II – Verifications Associate/Claim Service Center at CARECENTRIX
Vivain PettiwayVivain Pettiway
CUSTOMER SERVICE REPRESENTATIVE at CarecentrixCUSTOMER SERVICE REPRESENTATIVE at Carecentrix
Cameron LawrenceCameron Lawrence
Enterprise Support Technician at CareCentrixEnterprise Support Technician at CareCentrix
Hiadija HoyleHiadija Hoyle
Patient Service Representative at Houston Methodist Primary Care GroupPatient Service Representative at Houston Methodist Primary Care Group