Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Timeline
Malik Phillips

Malik Phillips

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Selfmotivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff and client support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Production Assistant

Steno
12.2023 - 07.2025
  • Stamped exhibits and produced transcripts, ensuring timely and accurate delivery of all necessary documentation for production.
  • Coordinated with team members and court reporters to confirm possession of all required documents, enabling the efficient production of transcripts and exhibits.
  • Facilitated team meetings, fostering collaboration and ensuring alignment on project goals and timelines.
  • Conducted quality assurance checks on team members' work, ensuring all deliverables met high standards of accuracy and quality before final submission.
  • Maintained organized filing systems to ensure quick retrieval of legal documents, transcripts, and exhibits.
  • Monitored and tracked production schedules, proactively addressing any potential delays or issues to keep workflows on time.

Administrative / Office Assistant LV 2

Sacramento County Health Center
08.2023 - 12.2023
  • Facilitated communication between patients and Durable Medical Equipment vendors, ensuring a seamless exchange of information via phone calls, email, fax, and physical letters.
  • Spearheaded effective communication within the team, ensuring accurate and secure transmission of information through designated portals.
  • Demonstrated advanced proficiency in Microsoft Office services, including Word, Excel, PowerPoint, and Outlook.
  • Showcased adept proficiency in the seamless navigation and utilization of the OCHIN portal, harnessing its features for streamlined data management, effective communication, and collaborative tasks within the healthcare domain.
  • Diligently adhered to HIPAA regulations, ensuring the confidentiality and security of sensitive health information, and consistently implemented privacy measures to maintain compliance in all aspects of healthcare related tasks.

Senior Tech Support Associate

Infosys
08.2022 - 08.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.

Barista

HEIMAT
05.2022 - 08.2022
  • Delivered exceptional customer service by warmly greeting and assisting customers with their needs, ensuring a positive and welcoming experience.
  • Maintained a high standard of customer service throughout the preparation of drinks, combining efficiency with a friendly demeanor to enhance customer satisfaction.
  • Managed the cleanliness and organization of the work station, adeptly handling tasks such as cleaning, stocking, and processing cash transactions to ensure a smooth and efficient workflow.

Busser/Host

Cheesecake Factory
04.2019 - 02.2020
  • Orchestrated seating arrangements for the entire restaurant, showcasing organizational skills and responsiveness to customer needs while delivering exemplary customer service during phone interactions.
  • Took charge of a team to maintain impeccable cleanliness standards, ensuring well-set tables, and continuous stocking of all stations to enhance the overall dining experience.
  • Collaborated with servers to enhance guest satisfaction, providing support by delivering food and promptly refilling drinks as needed, contributing to a seamless and enjoyable dining environment.

Administrative Assistant

Forrest G. Realty
07.2018 - 03.2019
  • Proficiently crafted detailed itineraries for team members, optimizing travel plans and schedules for maximum efficiency.
  • Implemented and enhanced security protocols during opening and closing procedures, contributing to a safe and secure working environment.
  • Streamlined customer communication processes by introducing efficient email response templates, reducing response times and improving overall customer service efficiency.
  • Conducted regular inspections to uphold facility standards, identifying and promptly addressing any maintenance issues, thereby ensuring a consistently well-maintained and operational space.

Administrative Assistant / Executive Assistant

USC Rossier School of Education
08.2015 - 08.2018
  • Developed and managed multiple intricate spreadsheets to track and analyze data, ensuring accuracy and facilitating data-driven decision-making.
  • Executed document duplication and email distribution strategies to systematically monitor spending, promoting transparency and financial accountability.
  • Crafted detailed itineraries for the Dean's travel, enhancing efficiency and ensuring a seamless experience during meetings with potential donors.
  • Organized event folders, collating crucial information for potential donors, contributing to successful outreach efforts and strategic partnerships.
  • Demonstrated strong organizational skills by efficiently managing incoming mail and handling phone calls, ensuring effective communication and responsiveness.

Education

High School Diploma -

USC Hybrid High School

A.A. - Computer Science

Santa Monica College

B.A. - Computer Science

California State University Dominguez Hills

Skills

  • Experienced with Google Suite applications
  • Experience with OCHIN systems
  • Experienced with Slack communication
  • Experienced with Dropbox file management
  • Skilled in OneDrive file management
  • Zendesk support expertise
  • Skilled in utilizing RingCentral features
  • Experience with Canva tools
  • Experienced in document management with Adobe Acrobat
  • Expertise in secure document sharing and collaboration via Box platform
  • YesLaw/Final Exhibit
  • Client support
  • Proficiency in telephone communications
  • Systematic record keeping

Certification


  • WOZ-U Certificate, END USER COMPUTING PROGRAM 2021


Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Timeline

Production Assistant - Steno
12.2023 - 07.2025
Administrative / Office Assistant LV 2 - Sacramento County Health Center
08.2023 - 12.2023
Senior Tech Support Associate - Infosys
08.2022 - 08.2023
Barista - HEIMAT
05.2022 - 08.2022
Busser/Host - Cheesecake Factory
04.2019 - 02.2020
Administrative Assistant - Forrest G. Realty
07.2018 - 03.2019
Administrative Assistant / Executive Assistant - USC Rossier School of Education
08.2015 - 08.2018
Santa Monica College - A.A., Computer Science
California State University Dominguez Hills - B.A., Computer Science
USC Hybrid High School - High School Diploma,

Similar Profiles

CREATE PROFILE