Malik Shahzad Khan

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• Greeted and checked in patients, verified insurance information, and collected co-pays.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Prepared correspondence, including letters, memos, and emails, as requested by staff.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Organized reception desk, placing files, folders and other office supplies in designated spaces to facilitate productive work flow.
• Managed flow of patients visiting to schedule or attend appointments, assisting with check-in, updating nurses and physicians and calling patients to examination rooms.
• Performed data entry of patient demographics into electronic health record system.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

• Advised housekeeping staff of rooms vacated and ready for cleaning.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Input and confirmed reservations for guests.
• Developed and implemented policies for guest check-in and check-out procedures.
• Maintained a database of guest information including contact details and preferences.
• Completed routine maintenance and repair.