Malik Smalls
Aiken,SC
Summary
Results-driven General Manager with extensive experience in QSR and casual dining industries. Known for achieving record-breaking sales growth, operational excellence, and team development. Skilled at optimizing drive-thru times, increasing profitability, and building high-performing teams. Background in youth counseling and program coordination in nonprofit and special education sectors. Highly organized, adaptable, and committed to driving success and creating positive community impact. Eager to leverage leadership and operational expertise to contribute to a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Store Manager
Little Caesars
09.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established customer service standards and monitored staff compliance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered 15+ calls per shift to assist with customer questions and concerns.
Store Manager in Training
Arby's
08.2022 - 09.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assistant General Manager
Bojangles' Restaurants
01.2021 - 08.2022
- Ensured compliance with local health department regulations regarding food safety standards.
- Designed sales and service strategies to improve revenue and retention.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Trained employees on duties, policies and procedures.
- Led employee evaluations with constructive feedback to boost performance.
- Guided management and supervisory staff to promote smooth operations.
Training Manager
Krystal's Restaurant
05.2019 - 01.2021
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Developed testing and evaluation procedures to drive effective outcomes.
- Facilitated the onboarding process by providing new hire orientation sessions.
- Reported on workplace health and safety compliance to superiors.
- Scheduled meetings with employees to address concerns and grievances.
- Built long-term relationships with past applicants and potential candidates.
- Coordinated with hiring teams to ensure a smooth transition of new hires into their roles.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Proposed or approved modifications to project plans.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Associate Of Business Administration - Business Administration And Management
Aiken Technical College
Aiken, SCHigh School Diploma -
South Aiken High School
Aiken, SC06-2021
Skills
- Project Management
- Talent Recruitment
- Inventory Management
- Payroll Management
- Store Operations Oversight
- Risk Management
Timeline
Store Manager
Little Caesars
09.2023 - Current
Store Manager in Training
Arby's
08.2022 - 09.2023
Assistant General Manager
Bojangles' Restaurants
01.2021 - 08.2022
Training Manager
Krystal's Restaurant
05.2019 - 01.2021
Associate Of Business Administration - Business Administration And Management
Aiken Technical College
High School Diploma -
South Aiken High School
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