Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malin Peiro Evans

Indianapolis,IN

Summary

Comprehensive background in managing employee relations and training. Known for fostering collaborative team environment and achieving organizational goals. Dependable and adaptable, proficient in conflict management and talent acquisition.

Overview

5
5
years of professional experience

Work History

Trainer/Supervisor

Faye Travel Insurance
11.2024 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Developed and implemented comprehensive training programs for new employees.
  • Tracked employee productivity levels consistently, and supplied necessary information when needed.

Customer Experience Agent

Faye Travel Insurance
07.2024 - Current
  • Received incoming calls and chats from customers seeking assistance or advice regarding the products or services offered.
  • Documented all customer conversations in the database system accurately and thoroughly, while utilizing multiple systems at once.
  • Guided customers through stressful situations, such as medical cases, while staying level-headed and getting them the help they needed.

Project Teams Intern

Network Building & Consulting
05.2023 - 08.2023
  • Under the direction and guidance of management and mentorship, I managed the zoning and permitting process with cross-functional teams to secure the necessary approvals.
  • Assisted in preparing client deliverables by compiling property research, landlord communications, and input from cross-functional teams for candidate information packages.
  • Assisted with database management of both internal and external project schedules, including data entry, report generation, and distribution.

Area Supervisor

Signature Pools
05.2020 - 08.2020
  • Led and supervised a team of 20 lifeguards and pool attendants, providing guidance and support to ensure a safe and efficient operation of the facility.
  • Monitored and adjusted pump flow rates to meet specific water treatment requirements, maintaining ideal water quality standards for 13 different pool locations.
  • Maintained clear and effective communication with staff, management, and patrons.

Education

Bachelor of Science - Marketing

Virginia Commonwealth University
Richmond, VA
05.2024

Study Abroad Program - Business Spanish

Universidad De Cadiz
Spain
06.2021

Skills

  • Administrative and organized
  • Verbal and written communication
  • Adaptability and fast learning
  • Detail-oriented
  • Salesforce
  • LMS
  • Training and onboarding
  • Planning and coordination
  • Creative problem solving
  • Complaint handling

Timeline

Trainer/Supervisor

Faye Travel Insurance
11.2024 - Current

Customer Experience Agent

Faye Travel Insurance
07.2024 - Current

Project Teams Intern

Network Building & Consulting
05.2023 - 08.2023

Area Supervisor

Signature Pools
05.2020 - 08.2020

Bachelor of Science - Marketing

Virginia Commonwealth University

Study Abroad Program - Business Spanish

Universidad De Cadiz

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