Malin Soreff
Trent Woods,North Carolina
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
High School History Teacher
Epiphany Global School
New Bern, North Carolina
08.2021 - Current
- Utilized a variety of instructional strategies such as lectures, group work, multimedia presentations and simulations.
- Assessed student performance through quizzes, tests, projects and presentations.
- Conducted professional development workshops for colleagues on best practices for teaching social studies courses.
- Facilitated debates about controversial topics in world history.
- Collaborated with other teachers on interdisciplinary projects.
- Addressed behavioral issues in a respectful manner while maintaining classroom orderliness.
- Organized field trips to local historical sites to enhance learning experiences.
- Evaluated textbooks and other materials for use in the classroom.
- Provided individual tutoring sessions for struggling students.
- Integrated technology into classroom instruction to improve student engagement and comprehension.
- Created lesson plans to engage students in the study of world history, culture, and political systems.
- Encouraged critical thinking skills by posing questions about primary source documents.
- Provided individualized instruction to struggling students.
- Attended conferences related to world history education to stay abreast of new developments in the field.
- Designed assessments that measure student understanding of key concepts taught in class.
- Led discussions about current events and their historical context.
- Established positive relationships with parents and guardians through regular communication regarding student progress.
- Maintained accurate records of student attendance, grades and course progress.
- Developed and implemented curriculum plans for high school history classes.
- Provided guidance counseling services to advise students on educational goals.
- Maintained student development records and focused on meeting improvement goals.
- Advised and mentored aspiring history enthusiasts to seek knowledge in secondary sources such as books, magazines and websites.
- Controlled classroom behavior through clearly established etiquette guidelines.
- Facilitated extra-curricular activities such as clubs, events and community service initiatives.
- Assigned tests, quizzes and group projects to assess growth of historical knowledge.
- Developed research assignments to encourage engagement through exploration of history.
- Researched western and non-western cultures to build cross-cultural empathy.
- Applied many pedagogical methodologies to improve learning development among every type of student.
- Created and used rubrics to assess student learning.
- Talked with students needing extra attention and made plans to assist with problems.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Differentiated instruction for students with wide range of skill and interest levels.
TA Elementery School
Bangert Elementery school
Trent Woods, North Carolina
08.2019 - 08.2021
- Facilitated small group instruction sessions on various topics.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
- Encouraged students to take an active role in their own learning process.
- Collaborated with other faculty members to plan lessons that promote critical thinking skills.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Provided one-on-one support for special needs students.
Delta Airport Customer Service Agent
Delta Airlines Global Services
New Bern , North Carolina
10.2018 - 05.2019
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Resolved conflicts between passengers using effective interpersonal skills.
- Processed payment transactions utilizing point of sale systems.
- Assisted disabled passengers with special needs throughout their travels.
- Assisted with baggage check-in and tagging for customers.
- Trained new staff members on proper customer service techniques and policies.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Responded quickly to emergency situations by following appropriate protocols.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Scheduled ground transportation for arriving passengers when necessary.
- Verified identification documents such as passports or driver's licenses.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
- Operated various computer programs related to customer service operations.
- Managed communication between airline personnel and customers in a professional manner.
- Performed daily opening and closing procedures in accordance with company standards.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Printed itineraries and tickets for passengers each day.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
High School Teacher
Hogsatra Skola
Lidingo, Sweden
08.2006 - 06.2017
- Evaluated student performance using various assessment tools such as tests, quizzes, projects.
- Reviewed textbooks and other instructional materials regularly to ensure they are up-to-date with current content standards.
- Maintained accurate records of attendance, grades, and other required information in an organized manner.
- Advised students regarding academic decisions or career paths related to their educational goals.
- Supervised afterschool activities including tutoring sessions or special interest groups.
- Utilized technology such as multimedia presentations to enhance lessons.
- Assessed, monitored, and documented student progress on a regular basis.
- Integrated effective use of technology into daily classroom instruction.
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Provided individualized instruction to struggling students through small group activities.
- Implemented positive reinforcement techniques such as rewards systems or recognition programs for exemplary behavior.
- Facilitated meaningful discussions among students about topics covered in class materials.
- Created and maintained an environment conducive to learning and promoting excellent student behavior.
- Conducted parent-teacher conferences when needed to discuss student progress or issues concerning school policies.
- Organized field trips for students to explore potential college options or attend cultural events.
- Collaborated with other teachers, support staff, administrators, and parents in order to ensure successful outcomes for students.
- Attended IEP meetings with parents and school personnel to discuss individualized education plans.
- Established clear expectations for behavior in the classroom.
- Assessed student progress through formative and summative assessments.
- Participated in professional development workshops related to pedagogy or curriculum design.
- Developed and implemented lesson plans to meet individual student needs.
- Maintained accurate records of student performance and attendance.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Demonstrated knowledge and understanding of social studies and content.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Identified students' needs and cooperated with other professional staff members to develop solutions for health, behavioral and learning challenges.
- Maintained accurate attendance records and report cards for many students.
- Guided students through exploration and analysis of different art forms and implemented hands-on approach to art education.
Education
Master of Arts - History, Religion, Education
Stockholm University
Stockholm, Sweden 06-2006
Bachelor of Arts - Geography
Stockholm University
Stockholm, Sweden 06-2006
Bachelor of Arts - Marketing Management And Research
RMI Berghs
Stockholm Sweden06-1999
Skills
- Multimedia integration
- Student Engagement
- Cultural Sensitivity
- Project-based learning
- Multimedia Presentations
- Student Advising
- Organization
- Course Development
- Curriculum Development
- Student Records Management
Affiliations
- Tennis player
- Down hill skiing
- hiking
Certification
- CDL driving license
Languages
English
Full Professional
Swedish
Native/ Bilingual
Norwegian
Professional
Danish
Elementary
German
Elementary
Timeline
High School History Teacher
Epiphany Global School
08.2021 - Current
TA Elementery School
Bangert Elementery school
08.2019 - 08.2021
Delta Airport Customer Service Agent
Delta Airlines Global Services
10.2018 - 05.2019
High School Teacher
Hogsatra Skola
08.2006 - 06.2017
Master of Arts - History, Religion, Education
Stockholm University
Bachelor of Arts - Geography
Stockholm University
Bachelor of Arts - Marketing Management And Research
RMI Berghs
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