Malina Acosta
Sacramento,CA
Summary
With a proven track record at IHSS, I've enhanced client well-being through compassionate caregiving and efficient support, including grooming and physical mobility assistance. Leveraging emotional support skills and a knack for problem-solving, I've significantly improved client satisfaction. My experience spans customer service and caregiving, highlighting my adaptability and commitment to excellence.
Diligent caregiver with solid foundation in providing compassionate care and support to clients. Proven ability to assist with daily living activities while maintaining safe and clean environment. Demonstrated effective communication and problem-solving skills to enhance client well-being.
Overview
6
6
years of professional experience
Work History
IHSS Care Provider
IHSS
05.2023 - Current
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
- Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Gas Station Clerk
Shell Gas Station
03.2020 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
- Maintained a clean and organized store environment for improved customer experience.
Sales Associate
SCCC
09.2019 - 02.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Representative
Tele Direct
02.2019 - 09.2019
- Sought ways to improve processes and services provided.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
San Lorenzo High School
San Leandro06-2009
Skills
- Emotional support
- Grooming assistance
- Physical mobility support
- Compassionate caregiving
Timeline
IHSS Care Provider
IHSS
05.2023 - Current
Gas Station Clerk
Shell Gas Station
03.2020 - 08.2021
Sales Associate
SCCC
09.2019 - 02.2020
Customer Service Representative
Tele Direct
02.2019 - 09.2019
High School Diploma -
San Lorenzo High School
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