Summary
Overview
Work History
Education
Skills
Timeline
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Malina Banks

Fort Knox,KY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Office Manager

Aesthetic Dental Center
11.2021 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Created, maintained and updated filing systems for paper and electronic documents.

District Manager

Regis Corporation
02.2010 - 09.2018
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before escalating into resignations or terminations.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.

Beauty Salon Manager

Regis Corporation
02.2007 - 02.2010
    • Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
    • Streamlined appointment scheduling for increased efficiency and client convenience.
    • Implemented successful marketing strategies, resulting in a steady increase of new clientele.
    • Developed staff training programs to improve service quality and overall team performance.
    • Increased client retention by implementing loyalty programs and offering tailored promotions.
    • Monitored salon finances closely, implementing cost-saving measures to maximize profitability.
    • Ensured compliance with state regulations by maintaining up-to-date licenses for all employees and the facility itself.
    • Recruited talented stylists by participating in job fairs and networking within the industry.
    • Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
    • Continuously updated knowledge on industry trends, bringing innovative ideas into the salon''s offerings.
    • Mentored junior staff members to help them advance their skills and grow professionally within the company.

Education

Bachelor of Science - Business Administration And Management

DeVry University
Atlanta, GA
04.2017

Associate of Science - Marketing Management And Research

Georgia Piedmont Technical College
Clarkston, GA
08.2014

Skills

    • Workforce Management
    • Supply Management
    • Workflow Optimization
    • Training and Coaching
    • Policy Implementation
    • Strategic Planning
      • Vendor Relations
      • Inventory Management
      • Effective Communication
      • Revenue Forecasting
      • Brand Management

Timeline

Office Manager

Aesthetic Dental Center
11.2021 - Current

District Manager

Regis Corporation
02.2010 - 09.2018

Beauty Salon Manager

Regis Corporation
02.2007 - 02.2010

Bachelor of Science - Business Administration And Management

DeVry University

Associate of Science - Marketing Management And Research

Georgia Piedmont Technical College

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Malina Banks