Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Malina Diaz

Chicago,IL

Summary

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

11
11
years of professional experience

Work History

Team Lead

Aimbridge Hospitality
11.2021 - 07.2024
  • Successfully underwent and completed all required courses for Barista Trainer role.
  • Assigned personnel to tasks tailored to store requirements.
  • Managed and maintained office inventory effectively.
  • Assisted in coordinating and managing team meetings.
  • Educated incoming staff on company standards.
  • Enhanced productivity through organization and cleanliness of work area.
  • Forecasted inventory demands using data to minimize waste.
  • Oversaw daily cash flow operations ranging from $1000 to $1500.
  • Receive and unload incoming inventory shipments when manager is not available
  • Delivered courteous customer service while managing high-volume periods.
  • Established connections with customers to support company mission.
  • Mastered extensive menu of over 50 items, ensuring prompt service.
  • Enhanced customer satisfaction by crafting unique beverages.
  • Diffuse challenging customer exchanges effectively while ensuring compliance with company regulations.
  • Elevated inspection rating for store cleanliness.

Front of House Employee

Piccolo MondoLLC
06.2019 - 08.2020
  • Kept inventory logs current and error-free.
  • Kept track of goods systematically following FIFO rules.
  • Handled multiple roles with high efficiency.
  • Effectively managed solutions for customer concerns.
  • Maintained smooth functioning of coffee shop throughout morning hours.
  • Implemented CDC standards for disinfecting surfaces.
  • Upheld orderly workspace conditions.
  • Provided direct support to clients both in person and on the phone.
  • Oversaw payment operations using POS systems.
  • Maintained adherence to organizational policies.
  • Collaborated with vendors by coordinating supply orders and signed off on deliveries

Supervisor

Sip22 Coffee Lounge LLC
11.2017 - 12.2019
  • Ensured customer satisfaction with attentive assistance.
  • Supported daily workplace setup activities prior to store operations.
  • Sanitized equipment and surfaces in compliance with CDC recommendations.
  • Ensured functionality of all cooling equipment.
  • Assisted manager in planning promotional items.
  • Fostered valuable partnerships to drive brand promotion and expansion goals.
  • Ensured a secure work setting.
  • Maintained optimal inventory availability continuously.
  • Monitored and enforced policy adherence.
  • Increased customer base through a welcoming atmosphere.
  • Managed transactions effectively through POS technology.

Barista

Starbucks at Blue Cross Blue Shield
02.2017 - 10.2017
  • Delivered exceptional customer service.
  • Prepared work area for new shifts and maintained cleanliness post-operations.
  • Tailored every beverage and sandwich to meet unique customer specifications.
  • Enhanced transaction processes using point-of-sale technology.
  • Increased company revenue through building strong customer relationships.
  • Gained advanced product insights through consistent training.

Assistant Manager

Montiva Cafe
09.2013 - 02.2017
  • Collaborated in sales planning and execution.
  • Identified operational inconsistencies and potential safety hazards.
  • Conducted routine cleaning and organizing tasks consistently.
  • Monitored merchandise quantities consistently.
  • Implemented and conducted pre-employment interviews.
  • Fostered a positive experience for clients with top-tier service.
  • Managed daily operations using Clover POS system to process customer transactions.
  • Guided employees in beverage and food product preparation.
  • Upheld company standards and regulations.
  • Directed daily operations to ensure optimal performance.

Education

High School Diploma -

Gage Park High School
01.2012

Skills

  • Attention to detail
  • Organized
  • Multitasker
  • Problem solver
  • Communication
  • Conflict resolution
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Workplace safety
  • Schedule management
  • Bilingual

Accomplishments

Employee of the quarter for Marriott Midway Chicago - May 2023

  • Supervised team of 20 staff members.
  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Aimbridge Hospitality
11.2021 - 07.2024

Front of House Employee

Piccolo MondoLLC
06.2019 - 08.2020

Supervisor

Sip22 Coffee Lounge LLC
11.2017 - 12.2019

Barista

Starbucks at Blue Cross Blue Shield
02.2017 - 10.2017

Assistant Manager

Montiva Cafe
09.2013 - 02.2017

High School Diploma -

Gage Park High School

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Malina Diaz