Summary
Overview
Work History
Skills
Languages
Timeline
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Malina Grad

Irvine,CA

Summary

Dynamic and dedicated professional with extensive international experience and proficiency in multiple languages. Skilled in building long term client relationships and ensuring a positive customer-centric experience. Adaptive to different cultural contexts and leveraging language fluency to effectively communicate. Passionate about delivering exceptional customer service with a high degree of accuracy and honesty.

Overview

6
6
years of professional experience

Work History

Store Manager

Red Panda Sport
05.2022 - 01.2024
  • Maintain high standards of customer service by ensuring that staff are knowledgeable, courteous, and attentive to customer needs.
  • Handle customer inquiries, complaints, and escalations in a professional and timely manner.
  • Work closely with the owner sharing insight from day-to-day operations in order to gain insights into product performance and customer preferences by analyzing sales data, customer feedback, and market trends.
  • Handle cash transactions, including counting cash, making change, and balancing cash registers at the beginning and end of shifts.

Receptionist

Hotel Eden
12.2021 - 05.2022
  • Manage front desk operations, including greeting guests, check-in/check-out flow, answering phone calls, replying to emails and creating a welcoming and hospitable atmosphere.
  • Present guests with a detailed summary of charges, including room rates, additional services.
  • Utilize CRM platforms to manage guest bookings and accommodations.
  • Coordinate with other departments, such as housekeeping and kitchen to ensure an excellent experience.

Loan Processor

RJC Processing
09.2020 - 11.2021
  • Assist customers with completing loan applications and other paperwork.
  • Collaborate with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Ensure accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Use lender-specific platforms provided by mortgage companies or financial institutions to input, review, and manage loan applications and stay current with the latest software advancements.

Travel Agent

Cruise Planners
01.2018 - 09.2020
  • Research, plan, and book travel arrangements for individual clients and companies; including flights, hotels, car rentals, tours, and other travel services.
  • Utilize booking platforms and reservation systems to make reservations, process payments, and confirmations.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.

Skills

    Teamwork

    Adaptability

    Communication

    Attention to detail

    Organization

    Positive attitude

    Active Listening

    Work Ethic

Languages

English
Full Professional
Italian
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Professional Working
German
Limited Working

Timeline

Store Manager

Red Panda Sport
05.2022 - 01.2024

Receptionist

Hotel Eden
12.2021 - 05.2022

Loan Processor

RJC Processing
09.2020 - 11.2021

Travel Agent

Cruise Planners
01.2018 - 09.2020

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Malina Grad