Summary
Overview
Work History
Education
Skills
Timeline
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Malina Herrera

Riverdale,GA

Summary

I, Malina Herrera epitomizes the essence of determination and hard work, fueled by an unwavering desire to achieve greatness. With an unyielding commitment to their goals, they approach every task with fervor and dedication.

Driven by a profound sense of purpose.I relentlessly pursue excellence in all aspects of my life, continuously pushing myself beyond my limits to reach new heights.

My journey is not merely about personal success but also about making a meaningful impact on the world around me.

Through perseverance, resilience, and inspiring others with unwavering dedication to realizing their dreams are achievable. With a light spirit and an unwavering focus on success, I so deeply feel that i am destined to leave an indelible mark on the world someday.


Overview

3
3
years of professional experience

Work History

Walmart

Walmart, Riverdale Ga
05.2021 - 11.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bath and Body Works

Chassidy Williams
02.2022 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Beauty Masters

Alfronzo Cotton
02.2023 - 11.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Perry Learning Academy
Morrow, GA
05.2018

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Critical Thinking
  • Computer Skills
  • Multitasking
  • Excellent Communication
  • Calm Under Pressure
  • Active Listening

Timeline

Beauty Masters

Alfronzo Cotton
02.2023 - 11.2023

Bath and Body Works

Chassidy Williams
02.2022 - 09.2022

Walmart

Walmart, Riverdale Ga
05.2021 - 11.2021

High School Diploma -

Perry Learning Academy

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Malina Herrera