Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malina Horton

Cincinnati,OH

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

7
7
years of professional experience

Work History

Manger, Server, Key Supervisor, Carryout, Cook

Bob Evans Restaurant
Cincinnati, OH
06.2022 - Current
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted performance reviews for team members.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Trained new employees on restaurant procedures and plating techniques.

Crew Member

White Castle
Cincinnati, OH
05.2021 - 09.2021
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Scrubbed and polished counters to remove debris and food.

Manager

Penn Station
Cincinnati, OH
08.2020 - 01.2021
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Operational Supervisor

Steak N Shake
Cincinnati, OH
11.2017 - 09.2020
  • Developed strategies to improve operational processes in order to increase efficiency and productivity.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Provided guidance and support to subordinates as needed during their work day.
  • Monitored staff performance and provided feedback on a regular basis.

Education

High School Diploma -

North College Hill High School
Cincinnati, OH
05-2017

Skills

  • Guest Engagement
  • Safe Food Handling
  • Food Running
  • Order Management
  • Table Setting
  • Table Bussing
  • Food Delivery
  • Supply Restocking
  • Dining crew workflow optimization
  • Quality Control
  • Dining customer service
  • Order Accuracy
  • Guest Seating
  • Menu Memorization
  • Cash Handling

Timeline

Manger, Server, Key Supervisor, Carryout, Cook

Bob Evans Restaurant
06.2022 - Current

Crew Member

White Castle
05.2021 - 09.2021

Manager

Penn Station
08.2020 - 01.2021

Operational Supervisor

Steak N Shake
11.2017 - 09.2020

High School Diploma -

North College Hill High School
Malina Horton