Malina Howard
Tacoma
Summary
I work as a Fulfillment Expert with proven logistics planning and order fulfillment skills at Target. Recognized for enhancing customer satisfaction through efficient shipping coordination, picking and stowing items in an an efficient, and safe time. This job taught me to be a. collaborative team player, adept at optimizing inventory management and maintaining high operational standards to drive success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Fulfillment Expert
Target
07.2024 - Current
- Processed customer orders accurately and efficiently to ensure timely fulfillment.
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
- Maintained clean, organized workstations to adhere to safety and operational standards.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Participated actively in regular safety trainings sessions.
- Ensured the safety of employees by maintaining a clean, organized work environment and following best practices in warehouse operations.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Interacted with guests in friendly and knowledgeable way.
- Picked and packed order items.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Managed timely and effective replacement of damaged or missing products.
- Greeted store customers and discussed needs.
Crew Member
McDonald's
07.2023 - 02.2024
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Assisted in training new crew members on operational procedures and customer interaction protocols.
- Collaborated with team members to maintain a fast-paced work environment during peak hours.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Enhanced operational efficiency by implementing best practices for order accuracy and speed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Homeschooled
Kapowsin Skills
- Packing expertise
- Logistics planning
- Shipping coordination
- Warehouse operations
- Team collaboration
- RFID scanning
- Customer service
- Order fulfillment
- Attention to detail
- Decision-making
Timeline
Fulfillment Expert
Target
07.2024 - Current
Crew Member
McDonald's
07.2023 - 02.2024
High School Diploma -
Homeschooled