MALINA ROSS-MERSON
Amityville
Summary
Highly organized and team oriented Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over seven years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include building long-lasting relationships with patients and having a positive, upbeat attitude with excellent communication skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
New York Cancer And Blood Specialists
North Massapequa
02.2022 - 11.2025
- Greeting patients, scheduling appointments, verifying insurances, collecting co-pays, and balances.
- Conducted onboarding to help new hires adjust to the administrative and performance aspects of their jobs.
- Conducted insurance verification, pre-authorizations, and managed patient charts.
- Advocated for patients through conversations with insurance representatives.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Checked the patient's insurance, demographic information, and health history to keep the information current.
- Completed patient referrals to other medical specialists.
Front Desk Receptionist
ProHEALTH Care Associates OBGYN
Lake Success
05.2018 - 08.2021
- Managed multi-line phone system to schedule appointments effectively.
- Greeted patients and visitors warmly upon arrival.
- Maintained patient records and ensured data accuracy in electronic systems.
- Coordinated office communications between medical staff and patients.
- Assisted with insurance verification and patient billing inquiries.
- Collaborated with team to improve front desk workflows and processes.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
Education
Certificate - Phlebotomy/EKG
New York Institute of Medical Careers
Queens, NY10.2017
Associate of Arts -
Nassau Community College
Garden City, NY05.2016
Skills
- Organization and time management
- Prioritization
- Appointment scheduling
- Workers' compensation
- Data entry software
- Patient data processing
- Patient referrals
- Billing inquiries
- Conflict resolution
- Attention to detail
- Highly organized
- Patient reception
- Patient scheduling
- Medical record management
Timeline
Administrative Assistant
New York Cancer And Blood Specialists
02.2022 - 11.2025
Front Desk Receptionist
ProHEALTH Care Associates OBGYN
05.2018 - 08.2021
Certificate - Phlebotomy/EKG
New York Institute of Medical Careers
Associate of Arts -
Nassau Community College