Malinda Cochran
DeMotte,IN
Summary
Experienced Medical Assistant and trained Phlebotomist seeking a position in a dynamic and fast-paced environment. Committed to professional growth, I bring valuable skills and expertise to contribute to the team's success. Eligible to take the Certified Coding Associate (CCA) exam, demonstrating dedication to continuous learning and professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant/Clinical Support Lead
Marathon Health
03.2022 - Current
- Responsible for the day to day activities of clinical staff.
- Point of Care testing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Serving as the Peer Support Co-Chair.
- Serving as the Immunization Coordinator.
- Serving as the Emergency Coordinator.
- Completing the Marathon Health Leadership Program.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Served on the Clinical QA/Audit subcommittee.
- Established quality assurance protocols that led to consistent delivery of high-quality customer service experiences.
- Offered assistance in implementing and developing training programs.
Co-Owner
Memory Makers & More
06.2014 - Current
- Designing and Creating Wedding Invitations & Favors
- Customer Service, Marketing and Sales experience
- Extensive knowledge in Microsoft Office, Print Shop and Design Space
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Medical Assistant/Clinic Manager
C.R. England
11.2021 - 03.2022
- Responsible for performing DOT and Non-DOT Drug Screening
- Performing Medical Assistant Duties
- Working with special tasks as assigned
- COVID Rapid Response & Back to work initiative
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Occupational Health Technician II
Franciscan Health
09.2020 - 11.2021
- Responsible for performing DOT and Non-DOT Drug Screening
- Performing Medical Assisting and Phlebotomy Duties
- Registering and Documenting in Agility EMR
- Facilitated respiratory protection programs, including fit testing and user training for appropriate PPE usage.
- Supported the return-to-work process for injured employees through case management and coordination with healthcare providers.
- Maintained accurate records of employees'' medical histories, vaccinations, and exposure incidents for regulatory compliance purposes.
- Played an instrumental role in managing immunization campaigns for employees exposed to biological hazards on the job site.
- Managed hazardous materials inventory, ensuring proper storage and disposal according to regulations.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Cared for patients by providing personal assistance and ambulation.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Performed diagnostic tests and reported results to healthcare providers.
Patient Access Representative
Franciscan Alliance
01.2020 - 09.2020
- Used the EMR Epic to document and register patients.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Registrar/Unit Secretary
Pinnacle Hospital
04.2018 - 01.2020
- Responsible for Registering Patients for Procedures and Surgeries
- Responsible for Collecting Patients co-pays and payments
- Responsible for keeping the flow of the Unit
- Responsible for putting together Patients Medical Records
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Medical Assistant Manager
NWI Urgent Care
02.2012 - 10.2012
- Responsible for Medical Assistant Duties
- Responsible for entering payroll for all employees.
- Responsible for all office manager and receptionist duties
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Improved communication between clinical staff, facilitating seamless coordination of care for patients.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Some College (No Degree) - Nursing
Ivy Tech Community College
Valparaiso, INDiploma - Medical Billing and Coding
DeVry University
Chicago, IL02.2017
Diploma - Medical Assistant/Phlebotomy
Kaplan College
Merrillville, IN03.2012
Skills
- Healthcare Data Protection
- Scheduling Efficiency
- Customer Engagement
- Strong Understanding of Medical Terminology
- Electronic Medical Records
- Medical Record Documentation
- Blood Collection Expertise
- Patient-Centered Care
- Certified CPR Provider
- Vaccine Administration
- Specimen Handling Expertise
- Leadership in Team Settings
- Employee Training
Certification
Immunization REACH Certificate
Timeline
Medical Assistant/Clinical Support Lead
Marathon Health
03.2022 - Current
Medical Assistant/Clinic Manager
C.R. England
11.2021 - 03.2022
Occupational Health Technician II
Franciscan Health
09.2020 - 11.2021
Patient Access Representative
Franciscan Alliance
01.2020 - 09.2020
Registrar/Unit Secretary
Pinnacle Hospital
04.2018 - 01.2020
Co-Owner
Memory Makers & More
06.2014 - Current
Medical Assistant Manager
NWI Urgent Care
02.2012 - 10.2012
Some College (No Degree) - Nursing
Ivy Tech Community College
Diploma - Medical Billing and Coding
DeVry University
Diploma - Medical Assistant/Phlebotomy
Kaplan College
Similar Profiles
Jennifer HumphriesJennifer Humphries
Medical Assistant at Marathon HealthMedical Assistant at Marathon Health
Jessica LiffordJessica Lifford
Regional Operations Manager at Marathon HealthRegional Operations Manager at Marathon Health
JASMINE HILLJASMINE HILL
Medical Assistant at Marathon HealthMedical Assistant at Marathon Health